Online Bethesada store opens!

[g6t9ed]

Originally Posted by jonkhor86

Ryan said it is because the large volume of requests they got since the announcement of Fallout 4 Merchandise. Ryan explained to me that they have increased their staffs in the CS department, but it seems the problem is bigger than that.

It took me about 3 weeks, JUST to get a proper response from their CS to acknowledge that the prints I got are damaged. And that also because I kept bugging Ryan, to get the proper responses. Now, it has been more than 2 WEEKS, and I have yet to receive my Replacement prints. Told me it would be done 'soon', but up to now still have not received any tracking code.

Ryan has been one of the best guys here, to help us out, but there is also that much he could do.

I used to love Treehouse, as they sell things which we all love, and at a really affordable price, with really quick responses if I encountered any problem. And please dont get me started how they take care of my prints (they have only ONE job..)

The take over by ThinkGeek has been a mess so far. Extremely disappointed tbh.

*rant over*

Depending on how you guys feel about it but from what I understand is that Treehouse got bought by ThinkGeek but I believe GameStop bought ThinkGeek. Someone correct me if I'm wrong, I may have mistaken it for a partnership maybe.

Either case, it might have something to do with aligning their business modules and GameStop trying to get rid of either overlap or streamlining. I'm just spitballing as I'm sure the fall game schedule isn't helping either.

Edit: Just read up on some articles after posting and, yes, it was a buyout of ThinkGeek's parent company.

[CheapAssassin]

Originally Posted by g6t9ed

Depending on how you guys feel about it but from what I understand is that Treehouse got bought by ThinkGeek but I believe GameStop bought ThinkGeek. Someone correct me if I'm wrong, I may have mistaken it for a partnership maybe.

Either case, it might have something to do with aligning their business modules and GameStop trying to get rid of either overlap or streamlining. I'm just spitballing as I'm sure the fall game schedule isn't helping either.

Edit: Just read up on some articles after posting and, yes, it was a buyout of ThinkGeek's parent company.

I have overreacted. Just frustrated, and my rant. But still will buy from TreeHouse, love the brand (just not the way they are operating now), and some of the people there like Ryan and a Customer Service rep that I have come to know are the nicest ppl.

And like you said, the fallout announcement and all the extra things that they are selling arent helping to improve the situations either.

[flatout]

Originally Posted by jonkhor86

I have overreacted. Just frustrated, and my rant. But still will buy from TreeHouse, love the brand (just not the way they are operating now), and some of the people there like Ryan and a Customer Service rep that I have come to know.

And like you said, the fallout announcement and all the extra things that they are selling arent helping to improve the situations either.

I can;t help but feel even with that there is no excuse for a request to go unanswered within 48 hours (mine has bee 96 hours and no repose).

48 hours is the industry standard and most companies do it within 24 hours.

Here is the thing, they do not need to solve it when they respond, but a response to say "hey, we see your ticket and are no looking into what we can do, we will get back to you with in another 48 hours" would even be acceptable.

I jsut have no sympathy for them I guess... it is poor business practices.

[CheapAssassin]

Originally Posted by flatout

I can;t help but feel even with that there is no excuse for a request to go unanswered within 48 hours (mine has bee 96 hours and no repose).

48 hours is the industry standard and most companies do it within 24 hours.

Here is the thing, they do not need to solve it when they respond, but a response to say "hey, we see your ticket and are no looking into what we can do, we will get back to you with in another 48 hours" would even be acceptable.

I jsut have no sympathy for them I guess... it is poor business practices.

Agree with you regarding the 48 hours response time. It is a good business practice.

I wonder why is it taking them so long to iron these issues out on the customer service side, since it is been quite a while since the took over by GameStop & ThinkGeek.

[flatout]

Originally Posted by jonkhor86

Agree with you regarding the 48 hours response time. It is a good business practice.

I wonder why is it taking them so long to iron these issues out on the customer service side, since it is been quite a while since the took over by GameStop & ThinkGeek.

Yeah 48 hrs is standard... but the good ones are under 24.


Still waiting to hear from them BTW...

[g6t9ed]

Originally Posted by jonkhor86

I have overreacted. Just frustrated, and my rant. But still will buy from TreeHouse, love the brand (just not the way they are operating now), and some of the people there like Ryan and a Customer Service rep that I have come to know.

And like you said, the fallout announcement and all the extra things that they are selling arent helping to improve the situations either.

No, I feel your rant reaction is justified as part of the online buying experience does include proper shipment of product. It's not like going into a store and verifying your product before you walk out so we are left at the mercy of the retailer. Every business module, small or big, needs to cater to the after-sale support if they want to ensure repeat business. Otherwise, I'll wait until one of you guys decide to sell me your collection with knowing the fact that you will care for it when you ship.