Online Bethesada store opens!

[CheapAssassin]

Originally Posted by flatout

I can;t help but feel even with that there is no excuse for a request to go unanswered within 48 hours (mine has bee 96 hours and no repose).

48 hours is the industry standard and most companies do it within 24 hours.

Here is the thing, they do not need to solve it when they respond, but a response to say "hey, we see your ticket and are no looking into what we can do, we will get back to you with in another 48 hours" would even be acceptable.

I jsut have no sympathy for them I guess... it is poor business practices.

Agree with you regarding the 48 hours response time. It is a good business practice.

I wonder why is it taking them so long to iron these issues out on the customer service side, since it is been quite a while since the took over by GameStop & ThinkGeek.