what should I do

[gurpswoo1]

I am a firm believer that the seller ensure that adequate packaging is used for the item to arrived in the described condition.

Should the seller have not used good enough packaging then the seller should refund or partial refund you should the damage be minimal ( obviously it isn't in this case). The seller can ask for the item to been returned before refund but again the seller should pay these costs.

Remember that most courier will not accept liability should poor packaging be used, each courier have their own criteria for what is considered adequate packaging. Here is Royalmail, Go to DVD and CD section.

Should good packaging be used then the courier is at fault and you should request the seller to initiate a claim. The seller will do this and do the following:

1) Start Claim and refund you
2) start claim and wait for claim to be fulfilled before refund

This is of course providing the shipment had the required insurance value, if sent via standard Airmail then the maximum amount that can be claim is £46 GBP.

This is of course my own view

[goonergaz]

seller should refund and make the claim against royal mail

[Biggav4000]

I agree !

[Ayiu]

OMG the steelbooks looks really worse....but anyway I don't like it that someone from this forum did you a favour and that he he is now pilloried in a public thread. I think this is something you have to discuss with the seller privately. Maybe he will give you a half refund and after his claim was successful the rest? :/ But I don't think that it was the sellers fault so in some way I can't approve of with this thread and I already started to think of not providing anymore help because you're always the bad guy as the seller.

This is just my opinion so don't take this personal.

[vhal_x]

Originally Posted by Ayiu

OMG the steelbooks looks really worse....but anyway I don't like it that someone from this forum did you a favour and that he he is now pilloried in a public thread. I think this is something you have to discuss with the seller privately. Maybe he will give you a half refund and after his claim was successful the rest? :/ But I don't think that it was the sellers fault so in some way I can't approve of with this thread and I already started to think of not providing anymore help because you're always the bad guy as the seller.

This is just my opinion so don't take this personal.

I'm inclined to agree.

I understand that this may have been the first time that the OP has purchased something from somebody on here (although I could be wrong) so was looking for advice on what to do, but it could have been better dealt with.

At least the seller's name/username has not been mentioned

But yes, this would have been better worked out in PMs, but I do understand why it was posted at the same time

xx