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#1
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I actually asked their customer service yeasterday about a refund including what ups charged me and i got two choices, keep it and get what ups charged me or send the book back and get a refund. hmm
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#2
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You should get a refund but to get one is hell on earth... I have wasted more time on this than anyone ever should but I am principled and I hate the thought of a big organisation getting away with tretaing an individual badly because it is is hard to fight them... so... I kept fighting and, today I finally have refunds and my postage refunded and an email from the head of customer services(LOL!!!!!) UK
So, I have mailed back exactly what I think, I will email Yves Guillemot CEO and maybe, just maybe, someone will care that this has been the worst customer experience I have ever had... We'll see - I like to think someone cares. My recommendation - if you can get any extra costs refunded take it and run from the pain that arguing it will cause you
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If you're not living on the edge you're taking up too much room Live Well. Laugh Often. Love Much My always desperately in need of update collection of shinys and other things I can't resist... |
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