Dead Space 3

[Treehouse_Ryan]

Originally Posted by tonybsg

Ryan, thanx for the detailed post!

Do you have a shipping estimate?

When you say "by ground" in the description, XPO International Parcel is not air mail?

Also, PLEASE, put an additional effort to package the tin the best way possible.

Fair point. "Ground" in that case just means "not expedited", which really means "not super expensively".

I'm told our warehouse is set to receive the tins on the 21st. They'll have to be checked in, inventoried, inspected, etc, and then boxed up and shipped off to you all. We hedged and said by the 28th, but we're pretty sure it'll be appreciably sooner than that.

When your actual box ships to your actual address, we'll be able to tell you what the estimated delivery date is and whether there is a tracking number (not usually for international, but sometimes we have some extra info if you email customer service). Fair warning: we've been having trouble with a terrible bug where shipping confirmations are not reliably being sent. I built this as a stop-gap while we continue you track that nasty regression down: http://treehousebrandstores.com/wheresmystuff/ (but this will do no one here any good until at least the 22nd or 23rd, so please to be not hammering the form)

I haven't seen how the Tin will be packaged in the box that goes out, but the people that are in charge of that care very much about not wrecking your nice new things, so I'm sure it will be as safe as is practical. I'll see if I can get some more details on how that will look when everyone is back in the office.

[tonybsg]

Originally Posted by Treehouse_Ryan

Fair point. "Ground" in that case just means "not expedited", which really means "not super expensively".

I'm told our warehouse is set to receive the tins on the 21st. They'll have to be checked in, inventoried, inspected, etc, and then boxed up and shipped off to you all. We hedged and said by the 28th, but we're pretty sure it'll be appreciably sooner than that.

When your actual box ships to your actual address, we'll be able to tell you what the estimated delivery date is and whether there is a tracking number (not usually for international, but sometimes we have some extra info if you email customer service). Fair warning: we've been having trouble with a terrible bug where shipping confirmations are not reliably being sent. I built this as a stop-gap while we continue you track that nasty regression down: http://treehousebrandstores.com/wheresmystuff/ (but this will do no one here any good until at least the 22nd or 23rd, so please to be not hammering the form)

Ok, I think that covers it, thank you!

Originally Posted by Treehouse_Ryan

I haven't seen how the Tin will be packaged in the box that goes out, but the people that are in charge of that care very much about not wrecking your nice new things, so I'm sure it will be as safe as is practical. I'll see if I can get some more details on how that will look when everyone is back in the office.

No need to be practical, put additional cardboard boxes, bubblewrap, you name it, everything is good!