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  #261  
Old 08-21-2013, 10:09 PM
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Matt16 Matt16 is offline
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Default Re: Online Bethesada store opens!

Being able to have items stored and shipped as a batch is a great idea, although difficult to implement it would drive up sales I'm sure. There are a number of items I almost ordered but left due to the shipping/import fees/carrier fees being to high to justify the purchase but if I could have them all shipped together it would be great. May never happen due to complexity but a good idea nonetheless.

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Originally Posted by Treehouse_Ryan View Post
And that's just the intentional changes. We also run into weird glitches and bugs from time to time, like when our replacements were getting dinged by more fees. It turned out that when we passed a value of zero to the warehouse, they would instead look up the price on file instead, so that was surprising and hard to narrow down. Eventually we just did a manual check before we hand off the order that says if the value is zero, make it one dollar instead because that was easier and faster than working with them on accepting the zero dollar value.
That explains what happened to me with the fallout litho which was damaged. I paid 18.60gbp import fees for the first one, then when the replacement was sent, I expected it to be sent with zero value but I ended up paying the same fees again. This was damaged as well and I then paid the fee again on the next replacement. I basically paid double the value of the litho on import fees which was the icing on the cake of that ordeal
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  #262  
Old 08-21-2013, 11:08 PM
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SwiftDeath SwiftDeath is offline
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Default Re: Online Bethesada store opens!

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That explains what happened to me with the fallout litho which was damaged. I paid 18.60gbp import fees for the first one, then when the replacement was sent, I expected it to be sent with zero value but I ended up paying the same fees again. This was damaged as well and I then paid the fee again on the next replacement. I basically paid double the value of the litho on import fees which was the icing on the cake of that ordeal
To be honest some of that is due to UK customs

Obviously it shouldn't take so many replacements to get right (or even one....)

But UK customs take shipping price into account so if the value amount is 1 or 0 doesn't matter as much if the shipping itself goes over the minimum amount

Not sure that made sense
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  #263  
Old 08-23-2013, 03:06 AM
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Crimson_Dragon92 Crimson_Dragon92 is offline
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Default Re: Online Bethesada store opens!

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Originally Posted by Treehouse_Ryan View Post
Yes, we took your money. Reorder is fewer clicks, but will only cause you to double up. You'll need to cancel the first order (either before or after you place the new one, but after is the only way to ensure it doesn't disappear between orders) to get your money back and make sure you don't end up with two. Hit up customer service to get your first one canceled and they should be able to take care of you pretty quickly.

Hey Ryan,

Whats up with this? Why is this available for pre-order again? I pre-ordered and received this a few months ago. It ended up selling out. There isnt a second run is there? It even has a June release date like it did way back when. lol

http://store.bethsoft.com/art/the-ga...ithograph.html


And any word of those new Mass Effect prints? Cant wait!


Thanks,
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  #264  
Old 08-23-2013, 03:20 AM
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Madigan Madigan is offline
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Default Re: Online Bethesada store opens!

They always keep some lithos as replacements in case you receive a damaged one. After a couple of weeks/month they put the rest up for sale.
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  #265  
Old 08-23-2013, 03:21 AM
Treehouse_Ryan Treehouse_Ryan is offline
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Default Re: Online Bethesada store opens!

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Originally Posted by Crimson_Dragon92 View Post
Hey Ryan,

Whats up with this? Why is this available for pre-order again? I pre-ordered and received this a few months ago. It ended up selling out. There isnt a second run is there? It even has a June release date like it did way back when. lol

http://store.bethsoft.com/art/the-ga...ithograph.html

And any word of those new Mass Effect prints? Cant wait!

Thanks,
We have never and will never do a second run like that. Looks like someone released the hold-backs and didn't take it off pre-sale status.... Rookie mistake. There are five of them in the system.

New ME Giclee is on for tomorrow.
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  #266  
Old 08-23-2013, 03:41 AM
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amb6883 amb6883 is offline
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Default Re: Online Bethesada store opens!

Quote:
Originally Posted by Treehouse_Ryan View Post
We have never and will never do a second run like that. Looks like someone released the hold-backs and didn't take it off pre-sale status.... Rookie mistake. There are five of them in the system.

New ME Giclee is on for tomorrow.
Any chance it has text?
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  #267  
Old 08-23-2013, 04:43 AM
Treehouse_Ryan Treehouse_Ryan is offline
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Any chance it has text?

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  #268  
Old 08-23-2013, 04:51 AM
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Crimson_Dragon92 Crimson_Dragon92 is offline
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Default Re: Online Bethesada store opens!

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Originally Posted by Treehouse_Ryan View Post
We have never and will never do a second run like that. Looks like someone released the hold-backs and didn't take it off pre-sale status.... Rookie mistake. There are five of them in the system.

New ME Giclee is on for tomorrow.
Awesome thanks!
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  #269  
Old 08-23-2013, 08:50 AM
Lemur Lemur is offline
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Default Re: Online Bethesada store opens!

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LOL
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  #270  
Old 08-23-2013, 03:53 PM
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amb6883 amb6883 is offline
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Default Re: Online Bethesada store opens!

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the representation of written language....or is it just another art print.
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