Art of Assassin's Creed III Limited Edition - Page 28

gu8 · #**271** 12-11-2012, 10:20 PM

my 100 books are still sitting here, ive ate 12

Cosmic_Link · #**272** 12-11-2012, 10:22 PM

Just the Artbook, I would say atleast 20+, plus I still have an outstanding issue with a Freedom Ed which I'm hoping for some resolution on.

Edit: Make that 120+ then!

Redmagster · #**273** 12-11-2012, 10:27 PM

Quote:

Originally Posted by Cosmic_Link

Just the Artbook, I would say atleast 20+, plus I still have an outstanding issue with a Freedom Ed which I'm hoping for some resolution on.

Edit: Make that 120+ then!

It's Piotr I was speaking to today.. makes a change from Tom...

Cosmic_Link · #**274** 12-12-2012, 04:52 AM

Yeah, I got sick of talking to Tom as it was getting me nowhere. Spoke to about 3 different people about the issue and was pretty much fobbed off everytime. Tom, Betty and Immanuel.

Will keep y'all updated regarding my PayPal claim.

Redmagster · #**275** 12-12-2012, 02:25 PM

So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret

zyntex · #**276** 12-12-2012, 02:45 PM

+1, Like

I will make one last phone call today and if I get no result I will sen Ubisoft a recorded letter asking them to deliver the LE book or refund my money (as well as the shipping costs for the latter) within 10 days and if they want the wrong book back sending me a prepaied shipping lable.

If not I will contact my lawyer.

I have a legal costs insurance and willing to do everything.

Redmagster · #**277** 12-12-2012, 02:48 PM

Quote:

Originally Posted by zyntex

+1, Like

I will make one last phone call today and if I get no result I will sen Ubisoft a recorded letter asking them to deliver the LE book or refund my money (as well as the shipping costs for the latter) within 10 days and if they want the wrong book back sending me a prepaied shipping lable.

If not I will contact my lawyer.

I have a legal costs insurance and willing to do everything.

Can you add into your letter that you will instruct your lawyer to carry out a group action on behalf of a large group of very active forum members who have all suffered the same mis-selling...