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  #1  
Old 12-11-2012, 10:10 PM
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Default Re: Art of Assassin's Creed III Limited Edition

Yeah, you're not going to hear shit back from them!

What was the name of the person who sent you that reply? I got put through to a guy called Ian after I wasn't happy with the service I was getting from the first call monkeys and then he told me he would arrange for me to get it sent to a UK based office instead and that went completely unanswered for weeks, before they eventually put a refund and return process through, still trying to fob me off with fucking vouchers after sending it to Germany! >.< Sick of their shit! Waiting on paypal now. If paypal don't do anything, trading standards will be my next port of call.
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scottish stereotypes, they have no public transport network and instead use pub crawls and off licences as a commuting route to the dole office
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014

Click here for my intro thread.
For items available exclusively to the UK, see my thread for help with item forwarding.
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  #2  
Old 12-11-2012, 10:16 PM
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Default Re: Art of Assassin's Creed III Limited Edition

Quote:
Originally Posted by Cosmic_Link View Post
Yeah, you're not going to hear shit back from them!

What was the name of the person who sent you that reply? I got put through to a guy called Ian after I wasn't happy with the service I was getting from the first call monkeys and then he told me he would arrange for me to get it sent to a UK based office instead and that went completely unanswered for weeks, before they eventually put a refund and return process through, still trying to fob me off with fucking vouchers after sending it to Germany! >.< Sick of their shit! Waiting on paypal now. If paypal don't do anything, trading standards will be my next port of call.
Piotr - trading standards is my next call too - tho I am not getting off that phone tomorrow until they have it sorted if they donlt call... how many orders we got between us on this forum?? Must be a few??
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  #3  
Old 12-11-2012, 10:20 PM
gu8 gu8 is offline
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Default Re: Art of Assassin's Creed III Limited Edition

my 100 books are still sitting here, ive ate 12
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  #4  
Old 12-11-2012, 10:22 PM
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Default Re: Art of Assassin's Creed III Limited Edition

Just the Artbook, I would say atleast 20+, plus I still have an outstanding issue with a Freedom Ed which I'm hoping for some resolution on.

Edit: Make that 120+ then!
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Originally Posted by comaamen86 View Post
scottish stereotypes, they have no public transport network and instead use pub crawls and off licences as a commuting route to the dole office
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014

Click here for my intro thread.
For items available exclusively to the UK, see my thread for help with item forwarding.
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  #5  
Old 12-11-2012, 10:27 PM
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Default Re: Art of Assassin's Creed III Limited Edition

Quote:
Originally Posted by Cosmic_Link View Post
Just the Artbook, I would say atleast 20+, plus I still have an outstanding issue with a Freedom Ed which I'm hoping for some resolution on.

Edit: Make that 120+ then!
It's Piotr I was speaking to today.. makes a change from Tom...
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Live Well. Laugh Often. Love Much


My always desperately in need of update collection of shinys and other things I can't resist...
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  #6  
Old 12-12-2012, 04:52 AM
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Default Re: Art of Assassin's Creed III Limited Edition

Yeah, I got sick of talking to Tom as it was getting me nowhere. Spoke to about 3 different people about the issue and was pretty much fobbed off everytime. Tom, Betty and Immanuel.

Will keep y'all updated regarding my PayPal claim.
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Quote:
Originally Posted by comaamen86 View Post
scottish stereotypes, they have no public transport network and instead use pub crawls and off licences as a commuting route to the dole office
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014

Click here for my intro thread.
For items available exclusively to the UK, see my thread for help with item forwarding.
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  #7  
Old 12-12-2012, 02:25 PM
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Default Re: Art of Assassin's Creed III Limited Edition

So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret
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If you're not living on the edge you're taking up too much room


Live Well. Laugh Often. Love Much


My always desperately in need of update collection of shinys and other things I can't resist...
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  #8  
Old 12-12-2012, 03:18 PM
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themidlandmaster themidlandmaster is offline
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Default Re: Art of Assassin's Creed III Limited Edition

Quote:
Originally Posted by Redmagster View Post
So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret
Agreed!

I only wanted a copy because it was the limited edition, I could buy the normal one anywhere!
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  #9  
Old 12-12-2012, 04:44 PM
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Cosmic_Link Cosmic_Link is offline
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Cosmic_Link's Flag is: England Birmingham
Join Date: Dec 2011
Posts: 4,815
Default Re: Art of Assassin's Creed III Limited Edition

Quote:
Originally Posted by Redmagster View Post
So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret
Ian, you are an utter cunt! Why did you tell me that I can't send it to a UK office and that I have to send my stuff back to Germany? The office is in Surrey, huh? He will be fucking Surrey if I have to go up there!

What a prick... have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.
__________________
Quote:
Originally Posted by comaamen86 View Post
scottish stereotypes, they have no public transport network and instead use pub crawls and off licences as a commuting route to the dole office
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014

Click here for my intro thread.
For items available exclusively to the UK, see my thread for help with item forwarding.
Reply With Quote
  #10  
Old 12-12-2012, 05:04 PM
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Platfus Platfus is offline
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Default Re: Art of Assassin's Creed III Limited Edition

Quote:
Originally Posted by Cosmic_Link View Post
Ian, you are an utter cunt! Why did you tell me that I can't send it to a UK office and that I have to send my stuff back to Germany? The office is in Surrey, huh? He will be fucking Surrey if I have to go up there!

What a prick... have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.
What a wanker!! Ubisoft (at all) is going lower and lower...Fails with UWS edition, this issue...Then their fucking ignorance...They make tons and tons of editions which are sooo bad and soo lame and the only thing they want its money $$... And that Ian is really dumbass...prick. LOL, Misfits (that tv serie if ya know) teached me sooo much bad words
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