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#1
12-11-2012, 10:10 PM
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Re: Art of Assassin's Creed III Limited Edition
Yeah, you're not going to hear shit back from them!
What was the name of the person who sent you that reply? I got put through to a guy called Ian after I wasn't happy with the service I was getting from the first call monkeys and then he told me he would arrange for me to get it sent to a UK based office instead and that went completely unanswered for weeks, before they eventually put a refund and return process through, still trying to fob me off with fucking vouchers after sending it to Germany! >.< Sick of their shit! Waiting on paypal now. If paypal don't do anything, trading standards will be my next port of call.
__________________
Quote:
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014
 Click here for my intro thread.  For items available exclusively to the UK, see my thread for help with item forwarding. 
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#2
12-11-2012, 10:16 PM
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Re: Art of Assassin's Creed III Limited Edition
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__________________
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 If you're not living on the edge you're taking up too much room Live Well. Laugh Often. Love Much My always desperately in need of update collection of shinys and other things I can't resist...
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#4
12-11-2012, 10:22 PM
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Re: Art of Assassin's Creed III Limited Edition
Just the Artbook, I would say atleast 20+, plus I still have an outstanding issue with a Freedom Ed which I'm hoping for some resolution on.
Edit: Make that 120+ then! 
__________________
Quote:
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014
Click here for my intro thread. For items available exclusively to the UK, see my thread for help with item forwarding.
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#5
12-11-2012, 10:27 PM
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Re: Art of Assassin's Creed III Limited Edition
Quote:
__________________
.
If you're not living on the edge you're taking up too much room Live Well. Laugh Often. Love Much My always desperately in need of update collection of shinys and other things I can't resist...
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#6
12-12-2012, 04:52 AM
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Re: Art of Assassin's Creed III Limited Edition
Yeah, I got sick of talking to Tom as it was getting me nowhere. Spoke to about 3 different people about the issue and was pretty much fobbed off everytime. Tom, Betty and Immanuel.
Will keep y'all updated regarding my PayPal claim. 
__________________
Quote:
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014
Click here for my intro thread. For items available exclusively to the UK, see my thread for help with item forwarding.
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#7
12-12-2012, 02:25 PM
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Re: Art of Assassin's Creed III Limited Edition
So, the latest is...
No phone call but I did get an email... Hello Margaret We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked Please send the game to: FAO Jacqui Lennon Ubisoft Chertsey Gate East London Street Chertsey Surrey KT16 8AP If you have any further queries or issues please do not hesitate to contact us again and we will assist you further. Kind Regards, Ian W Lead Agent Uplay Shop Customer Service And my reply: Thank you for the response at last When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience. Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account How do I upload to you the proofs of postage? One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since? Thank you for an immediate response or the phone call that I was promised yesterday - either will do Margaret
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If you're not living on the edge you're taking up too much room Live Well. Laugh Often. Love Much My always desperately in need of update collection of shinys and other things I can't resist...
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#8
12-12-2012, 03:18 PM
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Re: Art of Assassin's Creed III Limited Edition
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I only wanted a copy because it was the limited edition, I could buy the normal one anywhere!
__________________
'I am Yuri, obey me!'
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#9
12-12-2012, 04:44 PM
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Re: Art of Assassin's Creed III Limited Edition
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 What a prick...  have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.
__________________
Quote:
Looking to trade Kid Icarus AR Cards. Click here for what I need. UPDATED 14/04/2014
Click here for my intro thread. For items available exclusively to the UK, see my thread for help with item forwarding.
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#10
12-12-2012, 05:04 PM
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Re: Art of Assassin's Creed III Limited Edition
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__________________
 [/CENTER]
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