"The Thing in Dead Space" giclee by Ryan Guyatt

[MortalMonday]

Just got mine and it is absolutely trashed. This couldn't have been packed worse. I am totally, totally besides myself. I cannot for the life of me understand how or why they would pack this in this completely retarded manner. The only thing that was missing from the package was a complimentary turd chunk.

This takes the cake as the absolute worse way that I've ever seen an expensive, fragile print packed.

[SwiftDeath]

Originally Posted by MortalMonday

Just got mine and it is absolutely trashed. This couldn't have been packed worse. I am totally, totally besides myself. I cannot for the life of me understand how or why they would pack this in this completely retarded manner. The only thing that was missing from the package was a complimentary turd chunk.

This takes the cake as the absolute worse way that I've ever seen an expensive, fragile print packed.

They are supposed to be an actual art dealer right?

From other experiences with similar dealers in the past they should package better than non-dealers but obviously not the case here

[MortalMonday]

I think so, yes.

Even the cardboard box that they used to ship the print in is almost paper thin.

I'm sick to my stomach. Hopefully I can get my money back; I don't even want the print now.

Some of this garbage doesn't even make sense. They rolled the print on a corrugated piece of cardboard. I mean WTF!

[SwiftDeath]

Originally Posted by MortalMonday

I think so, yes.

Even the cardboard box that they used to ship the print in is almost paper thin.

I'm sick to my stomach. Hopefully I can get my money back; I don't even want the print now.

I take it you still have time to open a paypal claim?

[MortalMonday]

I don't know. Even if I did though, like Ingmar said, this may be a huge headache. Filing a claim on a transaction that was not done through eBay may prove to be a huge headache.

[SwiftDeath]

Originally Posted by MortalMonday

I don't know. Even if I did though, like Ingmar said, this may be a huge headache. Filing a claim on a transaction that was not done through eBay may prove to be a huge headache.

Paypal does offer buyer protection for SNAD (Significantly Not as Described) on items bought outside ebay but your mileage may vary

I've heard of several people winning these claims before on far less obvious SNAD cases but all domestic, not sure if it being international would effect it at all

Btw were these prints shipped by the dealer or by the individual artists?

Let us know how it goes, mortal

[MortalMonday]

Shipped by the dealer, I believe. The print is stamped by the dealer. I have to check the box to see where it came from to be sure though; and I'm not near it at the moment.

[Galahad]

Originally Posted by MortalMonday

I think so, yes.

Even the cardboard box that they used to ship the print in is almost paper thin.

I'm sick to my stomach. Hopefully I can get my money back; I don't even want the print now.

Some of this garbage doesn't even make sense. They rolled the print on a corrugated piece of cardboard. I mean WTF!

This sucks. What a shame: geek-art has probably now lost a large market of potential buyers. I filed a claim Friday with paypal over the phone. Thomas the owner emailed yesterday sort of annoyed that I did, but he was still courteous. I said I'd rather take a refund than a replacement because I'm pretty sure they won't be able to get hold of the artist to sign the print (if he couldn't get hold of him before what are the chances he will now?)--- and I'm too taxed to go through another cat and mouse game asking for it later.

[winds]

I'm wondering if I should file a claim too. This experience has made me a little sick as well. Literally paying $150 CAD for each print (2 total) and they're damaged without signatures or certificates of authenticity? How can an art dealer have dropped the ball so much on these...

Thomas the owner is assuring me he will sort this out, but at this point I don't want to miss the opportunity to open a paypal claim and potentially just get scammed on this entire purchase.

Bah, decisions, decisions.

What is everyone else doing for this? Waiting for the reprints or opening claims?

[SwiftDeath]

Originally Posted by winds

I'm wondering if I should file a claim too. This experience has made me a little sick as well. Literally paying $150 CAD for each print (2 total) and they're damaged without signatures or certificates of authenticity? How can an art dealer have dropped the ball so much on these...

Thomas the owner is assuring me he will sort this out, but at this point I don't want to miss the opportunity to open a paypal claim and potentially just get scammed on this entire purchase.

Bah, decisions, decisions.

What is everyone else doing for this? Waiting for the reprints or opening claims?

Wait until a day or two before the paypal claim limit (45 days) then open a claim

Otherwise you have no protection and they (geekart) can just walk away

Can't really be helped only way to continue your protection plus it usually kicks the seller into high gear to fix said problem as they now have a time limit