Risen 2: Dark Waters Collectors Edition and a very strange exclusive version revealed

[TEX]

Originally Posted by Vlad

Arseholes, utter bloody arseholes.
They've spammed me for months upon months with "We're sorry your order [Risen 2 CE] has not shipped yet" after it got delayed then 1/2 days before release they tell me they have no stock?

I had the same spam, every Saturday morning. I've had a moan via the customer feedback address but I can't see them doing anything about it. Had trouble with them in the past.

That said, when they are good, they are very good. Usually cheap, the packaging is much better than most other online retailers and I usually get games before release. Can't see me using them again after this though.

Do post if they offer you any form of compensation, as unlikely as it is.

[TEX]

Just had my reply, waste of time. Guess I'll just pay the extra £20 from Amazon.

'Thank you for getting in touch via customer.relations@thehut.com.

I'm truly sorry that we have been unable to fulfil your order for Risen 2 : Dark Waters Collector's Edition. Please be assured that it was not our intention to cause you any inconvenience or upset.

I have spoken to our buying department regarding this who have advised me that our suppliers had assured us they will be able to get us a large quantity of stock. It is unfortunate for both ourselves and for you that we were let down by our suppliers meaning we were unable to fulfil your order resulting in a cancellation.

Please be assured that this is not the service we pride ourselves on providing and a full investigation has been raised to help prevent similar situations like this from happening again in the future.

Once again I'm so sorry for any inconvenience caused. If there is anything further I can help you with please feel free to contact me. '

[kennyrh]

Well . . .I'm gonna contact 'em - pointless though it might be - to tell them that I'm not as effing stupid as they are and point out that i know full well why they've cancelled all orders.

Honestly, i'd have more respect for these moronic twats if they'd just own up for a change and admit they fucked the price up. The way things are going - and i don't know why just gamers are singled out for this lousy treatment - people will be flocking back to the high street to do their shopping.

Couldn't organise a wank in Playboy Mansion . . .

[Cosmic_Link]

Originally Posted by TEX

Just had my reply, waste of time. Guess I'll just pay the extra £20 from Amazon.

'Thank you for getting in touch via customer.relations@thehut.com.

I'm truly sorry that we have been unable to fulfil your order for Risen 2 : Dark Waters Collector's Edition. Please be assured that it was not our intention to cause you any inconvenience or upset.

I have spoken to our buying department regarding this who have advised me that our suppliers had assured us they will be able to get us a large quantity of stock. It is unfortunate for both ourselves and for you that we were let down by our suppliers meaning we were unable to fulfil your order resulting in a cancellation.

Please be assured that this is not the service we pride ourselves on providing and a full investigation has been raised to help prevent similar situations like this from happening again in the future.

Once again I'm so sorry for any inconvenience caused. If there is anything further I can help you with please feel free to contact me. '

The only way that Zavvi could possibly help and regain some people's trust is if they gave customers who pre-ordered this item, £20 gift card for amazon and I would fruitlessly call them and suggest that as a way they could help. I feel sorry for you guys...

[Gazereths]

Wow Zavvi get worse....They truly do suck so bad.

[Ayiu]

Got my treasure edition from Amazon for the Xbox 360 today and it's limited to 5700 pieces. But not sure if this is just for the Xbox Version or the overall number for Xbox and ps3.

[vhal_x]

Kat, do you know if any stores in Germany will stock the Treasure Edition? Or is it Amazon.de exclusive? xx

[Ayiu]

Originally Posted by vhal_x

Kat, do you know if any stores in Germany will stock the Treasure Edition? Or is it Amazon.de exclusive? xx

it's exclusive to Amazon.de

[Gemini-Phoenix]

I seem to remember switching my pre-order from GAME to HMV during the period when GAME were in administration. I now wish I had switched the order back again, as mine arrived packaged in nothing more than a grey plastic mailing bag! Courier was YODEL!

Needless to say, the box was crushed and almost every corner dented

I honestly can't understand how anyone can think that this is an acceptable way to package a Collector's Edition! I'm absolutely gutted, and at the very least I expected a suitable box to have been used


From now on, I'm going to refuse to accept anything shipped in a grey mail bag or delivered by YODEL!

[TEX]

Originally Posted by Gemini-Phoenix

I seem to remember switching my pre-order from GAME to HMV during the period when GAME were in administration. I now wish I had switched the order back again, as mine arrived packaged in nothing more than a grey plastic mailing bag! Courier was YODEL!

Needless to say, the box was crushed and almost every corner dented

I honestly can't understand how anyone can think that this is an acceptable way to package a Collector's Edition! I'm absolutely gutted, and at the very least I expected a suitable box to have been used


From now on, I'm going to refuse to accept anything shipped in a grey mail bag or delivered by YODEL!

Gutted for you. I get that a lot. The latest was ME3 CE which was just wrapped in brown paper. The really annoying thing is that the customer support seem to think you are being unreasonable when you complain about a damaged box. At the end of the day you are probably paying ~2x the price to have the extra content, if you didn't care about the box and additional content, you would have purchased the standard version!

On a Risen note, I ended up getting mine via Shopto. Free TNT 24 hour delivery. Ordered it at 3PM on Thursday and it arrived at 10AM Friday. They didn't go to much troule packing it (shoved it in a box that was too big with no bubble wrap or anything) but thankfully it arrived in good condition. I opened mine before signing for it which isn't something I usually do.

Big fan of Gothic / Risen so looking forward to getting started on this one.