what should I do

[gokilz]

ok, first off. I just received a steelbook from one of the member here.

But it came totally different than what I expected, it got all bent and is in weird shape.

Who is at fault for this? Is it the seller? or the courier company which in this case Royal Mail. What should I do?

It arrived in 2 layers of envelopes with bubble wrap but unfortunately it didn't do enough to protect the steelbook.

[vhal_x]

Do you have any pics? xx

[gokilz]

Originally Posted by vhal_x

Do you have any pics? xx

yes i've just taken them. im very sad to receive the steelcase in this condition

http://i1090.photobucket.com/albums/...1212-01232.jpg

http://i1090.photobucket.com/albums/...1212-01231.jpg

http://i1090.photobucket.com/albums/...1212-01230.jpg

http://i1090.photobucket.com/albums/...1212-01229.jpg

http://i1090.photobucket.com/albums/...12-01228-1.jpg

http://i1090.photobucket.com/albums/...1212-01227.jpg

[vhal_x]

I'd say it is the fault of the delivery service, but wow, that is a bad shape for the steelbook to be in :O

I'd message the seller anyway, as they may be able to make a claim with the royal mail (although don't quote me on that, not sure if Royal Mail do anything about damages) xx

[mawa]

I think also that it whas royal mail his failt but i always let steelbooks shipping in a box for protection and not in a envelopes

I know a box shipping is more expansief bud then you are sure it comes in good condition

[gokilz]

ye the shape is very odd, it cant even lay flat lol.

anyway ill drop a message to the seller regarding this.

[gurpswoo1]

I am a firm believer that the seller ensure that adequate packaging is used for the item to arrived in the described condition.

Should the seller have not used good enough packaging then the seller should refund or partial refund you should the damage be minimal ( obviously it isn't in this case). The seller can ask for the item to been returned before refund but again the seller should pay these costs.

Remember that most courier will not accept liability should poor packaging be used, each courier have their own criteria for what is considered adequate packaging. Here is Royalmail, Go to DVD and CD section.

Should good packaging be used then the courier is at fault and you should request the seller to initiate a claim. The seller will do this and do the following:

1) Start Claim and refund you
2) start claim and wait for claim to be fulfilled before refund

This is of course providing the shipment had the required insurance value, if sent via standard Airmail then the maximum amount that can be claim is £46 GBP.

This is of course my own view

[goonergaz]

seller should refund and make the claim against royal mail

[Biggav4000]

I agree !

[Ayiu]

OMG the steelbooks looks really worse....but anyway I don't like it that someone from this forum did you a favour and that he he is now pilloried in a public thread. I think this is something you have to discuss with the seller privately. Maybe he will give you a half refund and after his claim was successful the rest? :/ But I don't think that it was the sellers fault so in some way I can't approve of with this thread and I already started to think of not providing anymore help because you're always the bad guy as the seller.

This is just my opinion so don't take this personal.