Poor packaging resulting in damaged CE items

[Interinactive]

Hello

This must be the 30th time now that I've received something like this. Let me know how acceptable you think it is.

This came from the UK to Australia:

https://dl.dropboxusercontent.com/u/34687130/things/gamecouk.jpg

It's the Majora's Mask CE that was to sit on a shelf without being opened. The game box inside is dented, creased and the top flap is completely folded.

It wouldn't be so bad if it weren't a collectors item, but it is and I'm sick of it. My opinion is that if they're going to send it internationally, they should ensure it will arrive safely. I've had the Baldurs Gate II CE, The Witcher 1 CE, FO:NV CE etc - all MUCH larger items - all shipped in from overseas and they've arrived in boxes strong enough to withstand the trip. I think this is unacceptable.

What do you do in situations like these? This is a $100 collectors item. A few more dollars spent on a sturdier box/padding could have avoided this.

[eternix]

You should have saw my face with my Kingdom Heart 2.5 remix CE came damaged...........good thing they sent me another box or I would have been up and down they behinds.:hammer:

[Interinactive]

Did you just ask for another box, or replacement?

[eternix]

Just the box was damaged and I was fine with them just sending another box.

[Twisted]

send GAME customer service pictures of the damage and they may send you a replacement or a prepaid shipping label to return for refund..they have done for me in the past, when receiving damaged items from the UK to the US..but be careful..my account was "banned" afterwards. but i was able to quickly set up a new one.

[Interinactive]

You were banned for reporting damage to them?

[Twisted]

they told me to send it back, and once they receive it, they will compensate me for the return shipping costs...they asked for me to return tracked and insured out of my pocket, but said once they receive it..i will be paid shipping credit as well..but that never happened..instead i did get a refund-minus return shipping costs..but then mysteriously my account stopped working..but i did make a new one...this happened to me twice..first time..i bought AC Revelations collectors edition, which arrived in a flimsy box with zero protection all beat up...then next time, a steelbook edition game sent in a jiffy bag which arrived dented...AC Revelations got my account banned on....the steelbook game they gave me a refund after i filled out some Post Office sworn statement type of thing form that they sent me to mail back.

[0329liuken]

Did you order from Game.co.uk? If you did, I don't think you'll have any luck for exchange or return... I had same experience with a steelbook edition of a game, which was worth ~$80 when it was released. It arrived bent with dent... I contacted Game's customer service, they told me they've issued me a £5 gift card as goodwill...

[Thetof91]

I once had a box to one of my AC figurines that was damage.. I complain to ubishop.. Then they send me a fucking new box I could fold myself.. Like wtf..

[xhunter]

GAME sent me the Halo: MCC special edition in a bubble mailer. It was squished. And now it has been 40 days since I ordered an item and it has not shown up. 5 more days and I can get my money back. So ridiculous.

[Cosmic_Link]

I personally think you're lucky it was sent in a box... Usually they just put sticky backed white bubble wrap shit on them and send them out... >.< If I was you I would contact them for some kind of resolution. If you don't get anywhere with that, make a charge back to your credit card and just chalk it up as a learning experience and in future I would advise contacting a UK member to assist with item forwarding. It's not convenient or as cheap but it avoids all kinds of headache like this.

There are plenty of members on this board who would help with UK forwarding. :thumb:

[AlexFlynn]

GAME sent me the Halo: MCC special edition in a bubble mailer. It was squished.

Same here. The envelope was squished, the box was torn, the steel is bent and has a huge dent. :banghead:

They wrote me to send it back to a freepost adress. Does it mean I have to pay for the shipping or not? Because here in Germany we have the possibility to mark it as "Recipient pays".

How is the shipping within the UK? Because I would really like to have that Halo SE again. And also would like to preorder another game where you get a free Shirt but only within the UK. My plan is to send it to someone here on the forum who can forward it to me in a good packing.

[Tacoshark]

Oh I got a story for this thread. Sorry if this goes on for a while but this was a particularly bad screwing.

I found a listing for a Mass Effect Saren lithograph, from first glance it seemed to be the full-size, super rare one (maybe you can see where this is going). The package I got arrived looking like this:

https://imageshack.com/i/p1Q5z5kPj
https://imageshack.com/i/id0o9kRGj

...yea, and that was the half of it. Inside there was absolutely zero protection for the print. No acid-free paper wrapping, no bubble wrap or crumbled paper to cushion, and no "fragile" or "handle with care" stickers on the tube, hence the top third being crushed. Since the cap was squeezed into the tube it was moving around in there and it is a minor miracle the print was not scratched or creased by it or from rubbing against the tube, which was much more likely since it was a thin, 2.5" tube over twice as long as was necessary (wide tubes much better for prints). Now, if that was not enough, it turns out it was the mini-litho which is hardly rare and I payed way too much (more than I would like to admit) for, though it somehow was not damaged (still amazed by that).

Upon contacting the seller they immediately became very defensive, both about the shipping and item. My concerns with the shipping were scoffed at, saying the print was not damaged so I have nothing to legitimately complain about. Despite the ambiguous description, which I compared with several other listings, and use a stock photo implying it to be the full-size litho, she threatened and insulted me claiming I was a scammer with buyer's remorse. I made the point if that was the case I would had just crumpled the print and claimed damage during transport to guarantee a return of money. I filed a claim with Ebay but after a back and forth it became clear Ebay would side with them this time.

[KnightOfTruth]

GAME sent me the Halo: MCC special edition in a bubble mailer. It was squished. And now it has been 40 days since I ordered an item and it has not shown up. 5 more days and I can get my money back. So ridiculous.

Yeah gotta say that GAME was also my worst experience from the UK. They're 0/2 and now I just rely on our friendly UK members who are willing to help. It may cost a bit more or take some more time, but it saves the headaches from dealing with GAME.

On the other side of the coin, I ordered 2 items (in one order) from 365games in the UK and they arrived in 2 separate boxes, SUPER quickly and without incident. :thumb:

[xhunter]

Yeah gotta say that GAME was also my worst experience from the UK. They're 0/2 and now I just rely on our friendly UK members who are willing to help. It may cost a bit more or take some more time, but it saves the headaches from dealing with GAME.

On the other side of the coin, I ordered 2 items (in one order) from 365games in the UK and they arrived in 2 separate boxes, SUPER quickly and without incident. :thumb:

Yeah, I'm 0/2 with GAME as well. Planning to enlist the help of a fellow member next time I need something here.

I'll give 365games a try.

[Dreamcazman]

I use Ozgameshop (http://www.ozgameshop.com/) here in Australia. It's one of the same company as 365games and I find them really good.

Much better than GAME, that's for sure.

[Gazereths]

I'll jst leave these here:

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/Ssgct.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/gGN5Q.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/elkig.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/bctL3.jpg

[KnightOfTruth]

ouch. things like that are sad. especially when its something you've been hunting for for awhile at a great price and you finally snag one, only to get these in-hand. :(

[Cosmic_Link]

I'll jst leave these here:

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/Ssgct.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/gGN5Q.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/elkig.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/bctL3.jpg

:swoon:

[Interinactive]

I'll jst leave these here:

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/Ssgct.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/gGN5Q.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/elkig.jpg

http://i119.photobucket.com/albums/o127/gazereths/Damaged%20Zavvi%20exclusive%20MGS%20HD%20packs/bctL3.jpg

That's fucked up. I assume you got a refund?

What a joke. What goes through these people's heads?

[Gazereths]

IIRC I had to send 4 or 5 back before I got a mint one. It was back when I first joined the forum.

I've had some crap from the Bioware store as well, not the US one, they're pretty damn good at packing. It was back when they had a EU store, they'd send limited edition lithographs in ridiculously thin tubes, then not have any replacements when you asked for another :/

[Interinactive]

In my experience, EB games have been the worst when it comes to shipping items incorrectly that results in damage. eg:

https://dl.dropboxusercontent.com/u/34687130/ebgames/case.jpg

That packing case is way too thin for the content inside. Here's the result of boxes that are too small from EB:

https://dl.dropboxusercontent.com/u/34687130/ebgames/case01.jpg
https://dl.dropboxusercontent.com/u/34687130/ebgames/case02.jpg
https://dl.dropboxusercontent.com/u/34687130/stuff/boxcrushed.jpg

I must have complained a dozen times now, yet last week I still received an item with a crushed box.

This one was brilliant. It should have been damaged but was not. It is theGround Zeroes CE for the PS4:

https://dl.dropboxusercontent.com/u/34687130/stuff/mgsv02.jpg

That there is nothing but the gamebox and some cardboard, yet it arrived in MINT condition.

Here's another from Larian:

https://dl.dropboxusercontent.com/u/34687130/stuff/divineanthology.png

But they sent another one out free of charge.

Each of the following are damaged, so they kept sending out more:

https://dl.dropboxusercontent.com/u/34687130/stuff/wasteland2s.jpg

They eventually sent out a signed one, for free, but it still came damaged. I had the worst luck and felt so bad for them because they just kept trying. The packaging never changed though, so they just kept getting dented in some place or another. They probably thought I'd sell them, but I couldn't bring myself to if I tried!

[Gemini-Phoenix]

This is something which I feel very strongly about, and I have had this same problem hundreds of times. Despite my efforts to complain via letter and social media each and every time, I doubt very much that my concerns are ever passed on to anyone high enough up the hierarchy to care. I could copy & paste dozens of complaints I have written in the past here (I won't, but I could)

I would say that if I had to pick a number that best represents the ratio between the packages I receive perfect, and the ones I receive which resemble that in the initial post, then I would say that I probably have to return a good 75%-80% of CE's I receive from GAME! When you consider how many LE's and CE's I actually buy from them (most are exclusives, so have no other choice), then that is a staggering amount!

A few recent instances which I can recall are:

* Bloodborne Nightmare Edition - Box was torn and bashed in at one end, but thankfully the CE inside was unscathed (a rarity, and I'm not always that lucky)

* Evolve Special Edition - First sent in white bubblewrap, arrived mashed (I have pictures). Returned. Replacement sent in corrugated cardboard, again arrived mashed (worse than the first! I have pictures). Returned inside a double-wall box as an example of what I expect CE's to be shipped in. Second replacement arrived mint, due to being packed properly (although I feel it was deliberately OTT because I complained)

* Kingdom Hearts 2.5 HD ReMIX LE - Shipped in white bubblewrap, arrived mashed. Returned. Replacement shipped the same way. Returned without even opening the package!


I have been lucky so far this year, and most of the larger squarer CE's (like Nintendo CE's) arrive in boxes. That said, anything which is essentially "small and flat" (like Evolve, FFX/X2 HD, Kingdom Hearts 2.5 HD ReMIX etc) are usually shipped in nothing more than white bubblewrap or thin corrugated cardboard. GAME should be banned from using this form of packaging!

[utta]

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0445_zpsavwpmqim.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0445_zpsavwpmqim.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0446_zpsnhuksp9f.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0446_zpsnhuksp9f.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0447_zpsfizbh0in.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0447_zpsfizbh0in.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0448_zpsotymmw9a.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0448_zpsotymmw9a.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0455_zpsythawwby.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0455_zpsythawwby.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0456_zpstr7t4lfp.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0456_zpstr7t4lfp.jpg.html)

http://i1007.photobucket.com/albums/af191/GroundBreakingReptiles/IMG_0459_zps4foqknrg.jpg (http://s1007.photobucket.com/user/GroundBreakingReptiles/media/IMG_0459_zps4foqknrg.jpg.html)

[Iwatasan]

:popcorn:

This is a great topic. I've received disturbingly fucked up items as well. I don't blame shipping companies for the most part. I blame the retailers/distributors that package these things. They desperately need re-education. Still haven't figured out a way to make anyone care though.

[Gemini-Phoenix]

I'll also add that I received my MGS HD Collection CE's on release day from Zavvi in equally mashed up condition - and they came in flimsy boxes as well! If they ever dared ship such a thing in just a grey plastic bin bag, I would spew!

[Tacoshark]

I recently got a pretty damaged Uncharted Ship Graveyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

https://imageshack.com/i/eyGPRkDej

https://imageshack.com/i/p55EczGhj

https://imageshack.com/i/f0FA4WUbj

https://imageshack.com/i/f0R6mlxlj

https://imageshack.com/i/f0h1eqqdj

[Gazereths]

Damn! Those tubes are pretty strong as well, sent and received loads of them and never had a problem.....Looks like someone stamped on it, hard!

Next time I get something and the package is damaged I'm just not gonna even accept it from the driver.

[KnightOfTruth]

Damn! Those tubes are pretty strong as well, sent and received loads of them and never had a problem.....Looks like someone stamped on it, hard!

Next time I get something and the package is damaged I'm just not gonna even accept it from the driver.

The only problem that you run into there is then hoping you can speak to someone in CS to have them give you another order even though you technically "canceled" the previous one. But I guess if you were ok just rejecting the order and getting a refund, that'd be okay.

[Gazereths]

I'd rather not have one than a badly damaged one tbh. Plus then I don't have to mess around with return shipping.

[Iwatasan]

I recently got a pretty damaged Uncharted Shipyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

+1 hate FedEx

[CheapAssassin]

I recently got a pretty damaged Uncharted Ship Graveyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

https://imageshack.com/i/eyGPRkDej

https://imageshack.com/i/p55EczGhj

https://imageshack.com/i/f0FA4WUbj

https://imageshack.com/i/f0R6mlxlj

https://imageshack.com/i/f0h1eqqdj

That print truly belongs to the Graveyard now. :tumbleweed:

:sorry: Sorry to see that.. Regarding Fedex, I have EXACTLY the same problem like you Taco, print from C&B too!! I would like to stress it is NOT C&B's fault, but Fedex. These poster tubes are freaking thick, the only way to break it is to pile tons of heavy stuffs on top of it!

[0329liuken]

My experience with FedEx was that they left $1000+ worth of prints at my doorstep regardless of the signature required...

[Dreamcazman]

My latest order from the PS Gear store resulted in all three of my prints getting damage along the bottom. It seems the art worked it's way out of the tissue paper & was rubbing on the tube cap.

http://www.ckpcomputers.com.au/pictures/Artwork1.jpg
http://www.ckpcomputers.com.au/pictures/Artwork2.jpg
http://www.ckpcomputers.com.au/pictures/Artwork3.jpg

Whilst not major damage, it still could've been easily avoided. Thankfully they're getting replaced. :)

[KnightOfTruth]

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?
:think: :scratch:

[CheapAssassin]

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.

[KnightOfTruth]

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

[CheapAssassin]

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

TreeHouse, and I believe most sellers like Treehouse, will hold back a bunch of prints as 'replacements' for those that are damaged upon delivery to their customers.

Only downside is I probably would get a higher number if the damaged print I got was a lower number.

And also thats why sometimes you see a print after being sold out for so long, out of a blue they are selling it again, but typically wont last long as people will snatch it right away.

And I would like to add.. for Premium prints like Cook & Becker they actually reprint it for you. Once I have a tube totally destroyed by Fedex, C&B went extra mile to reprint it, had it signed again, and send a new one for me. :)

[Tacoshark]

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

I am pondering that right now. I just got a GoW litho that has a small crease on one corner and an almost imperceptible warp at the top left edge. Normally I wouldn't care much for such damage and it is pretty low number (45/300). If I would get the same number then I might ask for a replacement but if not I'll just keep it as is. I usually don't go through the trouble unless the art within the litho is damaged or the edge seriously damaged.

[Dreamcazman]

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?
:think: :scratch:
It is only minor damage, but I would much rather have prints in perfect condition. I've had artwork arrive damaged before & Treehouse do supply you with the exact same edition number, it has to be shown in the photo & also noted in the email, so no worries there.

I assume they have extras printed without the edition number written on it for such occasions.

Incidentally, I ordered a couple of Shenmue prints from C&B, first order I've placed with them. They arrived the other day & are perfect, they even included a pair of gloves - awesome!

[Dreamcazman]

I somehow knew I should've kept the original prints I had...

I got the replacements & there are a couple of horrible creases on each print! FFS, how can they get this so wrong, again!

This is totally unacceptable & I will be getting a refund. I don't even want the bloody things now.

I think I've completely had it with artwork now, this has really put a sour taste in my mouth. :(

http://www.ckpcomputers.com.au/pictures/Artwork4.jpg

http://www.ckpcomputers.com.au/pictures/Artwork5.jpg

http://www.ckpcomputers.com.au/pictures/Artwork6.jpg

[Cosmic_Link]

I somehow knew I should've kept the original prints I had...

I got the replacements & there are a couple of horrible creases on each print! FFS, how can they get this so wrong, again!

This is totally unacceptable & I will be getting a refund. I don't even want the bloody things now.

I think I've completely had it with artwork now, this has really put a sour taste in my mouth. :(

http://www.ckpcomputers.com.au/pictures/Artwork4.jpg

http://www.ckpcomputers.com.au/pictures/Artwork5.jpg

http://www.ckpcomputers.com.au/pictures/Artwork6.jpg

UGH! >.< How frustrating! How has that happened? 0.o Where are they from?

[chiakri]

I use to receive a lot of products from this the direct web site for a game company and everything I got something (paying high shipping costs) the "special" boxes came dented, or crushed because they got sent in bags or stickers stuck right to the outer packaging which was part of the design. Needless to say I only order from them now if I can't find it anywhere else.

Sent from my LG-D850 using Tapatalk

[Dreamcazman]

UGH! >.< How frustrating! How has that happened? 0.o Where are they from?
They were from the official Sony gear store, I got a good friend to forward them for me as they don't ship overseas.

I finally got a full refund this morning, not without having to hassle them. Their after sales service is a bit shit tbh, both times took them nearly a week to respond. :banghead:

[Dreamcazman]

I use to receive a lot of products from this the direct web site for a game company and everything I got something (paying high shipping costs) the "special" boxes came dented, or crushed because they got sent in bags or stickers stuck right to the outer packaging which was part of the design. Needless to say I only order from them now if I can't find it anywhere else.

Sent from my LG-D850 using Tapatalk
Who is it?

Time to name & shame. :yes:

[BitWraith]

Now-a-days, I message my ebay sellers and request boxed shipping. I sometimes get blow-back, but most of the time they are good about doing it. I even had one seller return to the post office just to repackage it.

[blockbusterboy]

I'm terrible I message and interrogate them about their packaging to the nth degree if they haven't put any packing info in their spiel. Through due determination and diligence I have not had a poorly packaged or damaged item via an ebay seller. Some obviously better than others and maybe a couple close to call but...

Boxed shipping you say

Mhmm interesting...

[BitWraith]

My thing is - if you're not going to ship in a box, why bother listing the condition of the box? It's going to get wrecked anyway.

[Raven]

send GAME customer service pictures of the damage and they may send you a replacement or a prepaid shipping label to return for refund..they have done for me in the past, when receiving damaged items from the UK to the US..but be careful..my account was "banned" afterwards. but i was able to quickly set up a new one.

Did you order from Game.co.uk? If you did, I don't think you'll have any luck for exchange or return... I had same experience with a steelbook edition of a game, which was worth ~$80 when it was released. It arrived bent with dent... I contacted Game's customer service, they told me they've issued me a £5 gift card as goodwill...

GAME sent me the Halo: MCC special edition in a bubble mailer. It was squished. And now it has been 40 days since I ordered an item and it has not shown up. 5 more days and I can get my money back. So ridiculous.

GAME is probably the worst supplier in the UK, it kind of sucks that they get these exclusive deals. Otherwise I normally try to buy elsewhere.

Out of curiosity did you guys in the US pay the base price? i.e. the same price the people in the UK pay? if you guys did the you probably got shafted again! Technically as you guys are outside the EU, you should not be subjected to VAT so should have a 20% discount from the price we pay - if they didn't do the 20% adjustment they probably kept the money for themselves and declared the transaction on their VAT return as an export so not liable to pay the taxman the 20% of your sale.

Amazon is probably the only one I know of that does this properly if you order from Amazon UK.

[Dreamcazman]

GAME is probably the worst supplier in the UK, it kind of sucks that they get these exclusive deals. Otherwise I normally try to buy elsewhere.

Out of curiosity did you guys in the US pay the base price? i.e. the same price the people in the UK pay? if you guys did the you probably got shafted again! Technically as you guys are outside the EU, you should not be subjected to VAT so should have a 20% discount from the price we pay - if they didn't do the 20% adjustment they probably kept the money for themselves and declared the transaction on their VAT return as an export so not liable to pay the taxman the 20% of your sale.

Amazon is probably the only one I know of that does this properly if you order from Amazon UK.
I rarely use GAME now, unless I absolutely have to. Their packaging has totally gone to shit since they nearly went broke. We used to have GAME here in Australia & their postage was awesome, everything came boxed with bubblewrap. Unfortunately they've been shut down over here.

It is true though that VAT does not get removed from their orders, Zavvi are the same. You are correct that Amazon remove the VAT and they rightfully should too. :v:

[0329liuken]

GAME is probably the worst supplier in the UK, it kind of sucks that they get these exclusive deals. Otherwise I normally try to buy elsewhere.

Out of curiosity did you guys in the US pay the base price? i.e. the same price the people in the UK pay? if you guys did the you probably got shafted again! Technically as you guys are outside the EU, you should not be subjected to VAT so should have a 20% discount from the price we pay - if they didn't do the 20% adjustment they probably kept the money for themselves and declared the transaction on their VAT return as an export so not liable to pay the taxman the 20% of your sale.

Amazon is probably the only one I know of that does this properly if you order from Amazon UK.


Yes we do, and I don't know why. When I purchase stuff from Amazon EU, I don't have to pay VAT, but I need to pay full price when purchasing from GAME...

[sharif2323]

Mighty Ape is dumb and folded my special Uncharted envelope in half with poster and game inside it, therefore the envelope AND poster (shitty one I might add) are damaged...