Quote:
Originally Posted by Redmagster
See!!! Now you got me started...
Hearing all sorts... they have my books back and tried to give me a code for the post costs - reminded them that was unacceptable... they explained that the post refund comes as a cheque that has to be issued by head office??? WTF??
The books are on their way back to the warehouse and they just couldn't bring themselves to open and check them in the UK. I have told them exactly what I think of them and threatened the trading standards on the basis they obtained money by deception and now have goods but are still holding my money but still they don't seem to be fussed...
Crappest company I have EVER dealt with...
On the flipside.. reserved a Join or Die at HMV, collected it, they forgot to put the medallion and notebook in so sent that by post recorded with a note to say sorry - and they're going bust
There is no justice in this world....
|
I feel for ya! >.< I really do...
As you said, they're the shittiest company I have ever had the pleasure of dealing with. They also ignored my complaint last year too regarding the Encyclopaedia which came with the Animus Edition. I paid for the Animus Ed months in advance because I wanted the book and then not long after release, they started selling the book stand alone which I was really annoyed about! >.<
I think Trading Standards will be the way forward. It seems that they are not bothered by your threats and the only way is to take action against them. There's plenty of evidence against them on this forum alone and if it was to help the case, I still have all correspondence from them regarding refunds and returns on the books which caused me to take action via paypal.
I really hope that you finally get this shit sorted out with them. It sucks that you have to take such drastic action against such a large company as well...
You'd think that they would want to avoid shit like this for the measly amount of money it would take to keep you happy...
I'll never understand... >.<
You're not having a very good end of year, huh? Mine has been up and down. My Mass Effect books which I pre-ordered in September haven't showed up. They were shipped out on the 13th November. Yodel strike again...
Another useless company. >.< Was expecting those books ages ago. One was supposed to be for my GF for Christmas. Had to take drastic action to make sure she had one and a VERY helpful member here has helped me out!
Hoping it arrives before Christmas as it was posted this week, but we all know how Royal Fail is! XD
Lots of great people on these boards! ^o^ You all know who you are.
Thanks everyone! ^o^