Poor packaging resulting in damaged CE items

[Iwatasan]

Originally Posted by Tacoshark

I recently got a pretty damaged Uncharted Shipyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

+1 hate FedEx

[CheapAssassin]

Originally Posted by Tacoshark

I recently got a pretty damaged Uncharted Ship Graveyard giclee from C&B. First, I absolutely do not blame C&B, I have gotten stuff from them before and it was pristine. I am in the process of receiving a replacement and they are being very understanding and professional about it.

I blame FedEx as I have had numerous problems from them in the past. UPS,USPS, DHL no problems. FedEx, things are heavily delayed or damaged around 30-40% of the time.

That print truly belongs to the Graveyard now.

Sorry to see that.. Regarding Fedex, I have EXACTLY the same problem like you Taco, print from C&B too!! I would like to stress it is NOT C&B's fault, but Fedex. These poster tubes are freaking thick, the only way to break it is to pile tons of heavy stuffs on top of it!

[0329liuken]

My experience with FedEx was that they left $1000+ worth of prints at my doorstep regardless of the signature required...

[Dreamcazman]

My latest order from the PS Gear store resulted in all three of my prints getting damage along the bottom. It seems the art worked it's way out of the tissue paper & was rubbing on the tube cap.








Whilst not major damage, it still could've been easily avoided. Thankfully they're getting replaced.

[KnightOfTruth]

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?

[CheapAssassin]

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.

[KnightOfTruth]

Originally Posted by jonkhor86

Knight, TreeHouse will require us to destroy the prints by tearing them up and send them the pictures as proof. Then TreeHouse will send us the replacement prints.

If you opt for Partial Refund, TreeHouse will allow you to keep the prints.

For me, as a big fan of prints, I too will get a replacement. Prints need to be mint for me. It really bothers me a lot to see those minor creases on my prints..

And dreamcaz.. I got that SAME bloodborne print, with the same exact problem. I contacted TreeHouse too and they have agreed to send me a replacement provided I will tear up the 'imperfect' one.

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

[CheapAssassin]

Originally Posted by KnightOfTruth

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

TreeHouse, and I believe most sellers like Treehouse, will hold back a bunch of prints as 'replacements' for those that are damaged upon delivery to their customers.

Only downside is I probably would get a higher number if the damaged print I got was a lower number.

And also thats why sometimes you see a print after being sold out for so long, out of a blue they are selling it again, but typically wont last long as people will snatch it right away.

And I would like to add.. for Premium prints like Cook & Becker they actually reprint it for you. Once I have a tube totally destroyed by Fedex, C&B went extra mile to reprint it, had it signed again, and send a new one for me.

[Tacoshark]

Originally Posted by KnightOfTruth

Good to know. Do they just renumber them there for ya? I wonder how that works with signed ones? Do they have a bunch of signed ones sitting around without #'s for just this situation?

I am pondering that right now. I just got a GoW litho that has a small crease on one corner and an almost imperceptible warp at the top left edge. Normally I wouldn't care much for such damage and it is pretty low number (45/300). If I would get the same number then I might ask for a replacement but if not I'll just keep it as is. I usually don't go through the trouble unless the art within the litho is damaged or the edge seriously damaged.

[Dreamcazman]

Originally Posted by KnightOfTruth

Wow, doesn't appear to be much damage there Dreamcaz, but I guess you would want them pristine. So what happens when #'d things like that get replaced? Do they force you to send the other one back and they give you the same # or do they send you a different # and just destroy that one?

It is only minor damage, but I would much rather have prints in perfect condition. I've had artwork arrive damaged before & Treehouse do supply you with the exact same edition number, it has to be shown in the photo & also noted in the email, so no worries there.

I assume they have extras printed without the edition number written on it for such occasions.

Incidentally, I ordered a couple of Shenmue prints from C&B, first order I've placed with them. They arrived the other day & are perfect, they even included a pair of gloves - awesome!