Dead Space 3

[themidlandmaster]

Originally Posted by Treehouse_Ryan

Both went to "shipped" status on Friday. Your book was marked shipped at 8:21am, and the Dev-Team Edition was marked shipped at 4:12pm. Maybe USPS updates their tracking in batches, and the later batch the CE went out in isn't updated yet. Or maybe the CE was ready to go, but not actually picked up (hopefully not).

Either way, the tracking number is often not useful for 24 hours, so keep checking it and you'll know as much as we do.

Why won't treehouse ship to an Aussie post office box? I've never had any problems, and getting things shipped to my home address is really annoying

[Treehouse_Ryan]

Originally Posted by themidlandmaster

Why won't treehouse ship to an Aussie post office box? I've never had any problems, and getting things shipped to my home address is really annoying

I am not involved in any part of the following as my real job, but another member PMed about this, so I dug into the details for him and the following is what I took from what I was told:

This was passed down from our shipping company and we have no real control over it. MSI claims they had too many problems with customs when shipping to PO boxes, so they refuse to do it, and we can't make them. This means all our Australian shipments get flagged (after some other illogical run-around not really worth getting into) if they're supposed to go to a PO box.

Apparently, the "workaround" our shipping company provides is to ship by another method, but if it's refused or has any problems, we can't replace or refund the order. I'm told there is at least one repeat customer who opts for this "you're on your own" scenario every time and has not had a problem yet, but most people just give us a physical address and then things work out in the end.

The obvious alternative is for us to stop using MSI, but this apparently would mean a fairly substantial rate hike that we would have to pass on to you guys, which is not something anyone really wants.

Did I mention we're actively looking into other options to do international distribution better?

[themidlandmaster]

Originally Posted by Treehouse_Ryan

I am not involved in any part of the following as my real job, but another member PMed about this, so I dug into the details for him and the following is what I took from what I was told:

This was passed down from our shipping company and we have no real control over it. MSI claims they had too many problems with customs when shipping to PO boxes, so they refuse to do it, and we can't make them. This means all our Australian shipments get flagged (after some other illogical run-around not really worth getting into) if they're supposed to go to a PO box.

Apparently, the "workaround" our shipping company provides is to ship by another method, but if it's refused or has any problems, we can't replace or refund the order. I'm told there is at least one repeat customer who opts for this "you're on your own" scenario every time and has not had a problem yet, but most people just give us a physical address and then things work out in the end.

The obvious alternative is for us to stop using MSI, but this apparently would mean a fairly substantial rate hike that we would have to pass on to you guys, which is not something anyone really wants.

Did I mention we're actively looking into other options to do international distribution better?

Ok, that's really annoying parcels this heavy are never taken to a home address, and the post office for my home address is much harder to get to than the post office where my po box is located

[Dreamcazman]

Originally Posted by themidlandmaster

Why won't treehouse ship to an Aussie post office box? I've never had any problems, and getting things shipped to my home address is really annoying

I went through this with Ryan the other day and got my order changed to my home address. I always prefer to have things delivered to my PO Box, but in this case, I'd rather have the trackability.

My wife is home most days with the kids so as long as I know which day it's due all should be sweet.

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