Devil's Kiss Vigor Bottle now available

[HIPPEEDUDE]

Originally Posted by OneLetter

This is something that we're always trying to reduce, because I feel bad about how high they can be sometimes. To be fair though, our shipping costs cover all VAT/Customs/hidden fees, so this way, it just arrives at your door and there's no fuss.

As you may have seen, a few months ago we got shipping down to just $1.99 for the US, and that also brought reduced shipping prices to the rest of the world. We're hoping to bring them down even more in the future, but it's quite the task since each individual country has to be considered.

Its all well & good to cover all the VAT/Customs charges within the cost of shipping but not all places have any of those fees in place. Would it not be easy enough to have an option in place at checkout to select wether these sorts of charges apply to your region thereby reducing the shipping cost. Here in Australia there is no VAT or customs charges for anything under AU$1000 so it kind of stinks to have to pay these costs to you when they arent applicable.

As an example the shipping for the Songbird Plushie to me is more than the item actually costs so its hard to justify buying it

[Madigan]

I agree with HIPPEEDUDE. The added VAT/Customs/hidden fees is totally unnecessary, sometimes I don't have to pay the fee because they are not going to waste space holding a little package, even if it's a big one. It's luck.

And the added vat you pay on the irrational store means nothing in front of the customs agent and makes things worse.

[OneLetter]

Originally Posted by Stevo

Oneletter just sent you a pm mate, had a bit of an issue with ordering one of these and not sure if its my end or yours. if you could check over it would be great.

regards

Steve

Replied.

As a general rule for everyone (not calling you out here, I've just received a few similar PM's), please file a support ticket with 2K for any issues you may have with the store / order updates. They are generally quick to respond, and are helpful.

If you do not hear from them for a few days, then feel free to reach out to me via PM and we'll see what I can do, but they're setup to handle these sorts of requests.

Originally Posted by MortalMonday

Hey OneLetter,

Is the "Possession" lithograph a limited edition item? Is it numbered? Thanks.

That particular lithograph is not a LE or numbered.

Originally Posted by amb6883

I was wondering if it was a true color seperation.

That print was made before my time at Irrational, but I'll see if I can find out for you. I'll need to see if I can track down which printing company we used for it.

Originally Posted by HIPPEEDUDE

Its all well & good to cover all the VAT/Customs charges within the cost of shipping but not all places have any of those fees in place. Would it not be easy enough to have an option in place at checkout to select wether these sorts of charges apply to your region thereby reducing the shipping cost. Here in Australia there is no VAT or customs charges for anything under AU$1000 so it kind of stinks to have to pay these costs to you when they arent applicable.

As an example the shipping for the Songbird Plushie to me is more than the item actually costs so its hard to justify buying it

I'm fairly certain that the fees charged are on a per country basis, but I'll of course follow up and try to get more specifics on this. The problem with allowing customers to select manually, is that the majority of people have no idea what is applicable and what isn't, and could result in headaches when fees suddenly appear.

As I stated earlier, we are working on more ways to reduce shipping charges throughout the world, since I agree they are quite high at the moment if you're outside the US.

--------

Side note - We should probably keep this thread on topic to just the DK Bottle. I can always jump into other Irrational threads for more questions / discussion. I saw this one (http://collectorsedition.org/forums/...ad.php?t=10982), but wasn't sure if there was a more general one for the store.