$400 Borderlands - Claptrap in a Box Edition Announced

[Matrix6]

Originally Posted by Viridius

Yeah had sold out orders canceled by game before shipping. I think they weigh them when packing?

I've had orders where they just pulled out the last thing I ordered because it tipped the parcel over 1kg, and sent the rest. Very unprofessional.

haha, that happened to me recently. Ordered a handful of stuff. Order was shipped. Got a notification for a refund. "I wondered, what's the refund for??"
I actually had to do my own investigating because the refund email didn't state what item it was for (even though I had a hunch on what it could have been), so I actually went onto a 'live chat' with Game.

They'd told me what it was for, which tipped the scale over 1kg.

But the thing is, when they send you a shipping notification, they state every single item you order. Obviously, the omitted/refunded item wasn't shipped with the rest of the package.

This hasn't actually changed from many years ago. Whenever I pre-order an CE over 1kg, they would cancel it on the day of release and never send you an email regarding it. You would have to check your account instead, and then ask why it was cancelled?! I personally found this a little unprofessional of them.