Assassins Creed Statue/Figures

[JCage]

Originally Posted by JCage

I preordered Jacob over two years ago in October 2015 and have had the same thought occur to me that I may never see this statue. I got the same email in September this year about the statues being ready to ship and asking for my balance to be paid which I did. I was excited that it was actually going to happen. Then weeks go by and I email them about the continued delay. I had always corresponded with a person named Walle Li but this time a different Triforce rep named Jamie Choi answered about the further delay with "warehouse issues." I have emailed twice since then with no human response and Jamie Choi's email as well as Walle Li gives a canned response of please email "help@projecttriforce.com for any assistance." Almost like those seats are now vacant and thought maybe I should look to getting my hundreds of dollars back too. I guess I have not done so because I (perhaps foolishly) take some assurance in that Triforce is a major player with long history supplying collectibles to large vendors and somehow that makes me feel like they wouldn't screw an end consumer like me. Plus I have directly bought from them some of their Batman collectibles with no problems and good support. I'm conflicted now whether to wait longer or follow your lead and call the bank for my credit card payment refund.

Cheers JC

Anyone here able to get anything out of Triforce in the past month? I have sent multiple contacts through web form, as well as direct emails to help@projecttriforce.com and no responses. Also I tried both contact phone numbers on their website which answer "this phone number no longer in service." I was hoping to avoid going through my VISA bank for refund on Jacob (I still want the statue) but looking inevitable. I can't find anything official that they've gone under but sure seems like it. JC