Statues & Figures Thread - Any & All Game Related - Page 117

DrDjango · #1 10-13-2019, 05:08 PM

Yes, its just the plume and i already contacted the CS.

DrDjango · #2 10-14-2019, 04:44 PM

Here's a pic of the hole. And the answer from F4F:

"Thank you for reaching out. Rest assured that the hole highlighted in your images is normal and not a defect. The hole is used during the casting of the statue pieces as an airhole..."

I'm not amused. I don't care what kind of hole that is. It's a failure.

Mar-l-Aoutat · #3 10-14-2019, 05:37 PM

Quote:

Originally Posted by DrDjango

Here's a pic of the hole. And the answer from F4F:

"Thank you for reaching out. Rest assured that the hole highlighted in your images is normal and not a defect. The hole is used during the casting of the statue pieces as an airhole..."

I'm not amused. I don't care what kind of hole that is. It's a failure.

heeeeem what ?? I've heard their CS was bad but seriously...They're trying to justify this ?

I can testify it is not normal.

Try messaging Alex Davis on facebook and explain the situation. let us know what happens.

gamecollector_nz · #4 10-15-2019, 10:51 PM

Quote:

Originally Posted by DrDjango

Here's a pic of the hole. And the answer from F4F:

"Thank you for reaching out. Rest assured that the hole highlighted in your images is normal and not a defect. The hole is used during the casting of the statue pieces as an airhole..."

I'm not amused. I don't care what kind of hole that is. It's a failure.

You should post this to the F4F fan club on Facebook, Alex also in that group, I’m sure your issue will be get sorted

Mike1888 · #5 10-15-2019, 06:03 PM

First4Figures customer service has to be the worst I've dealt with in this hobby. I had a worse defect (in my view) than you on a different statue and after going back and forth with CS I ended up with... $5 in reward points! PCS and Sideshow have given me over 10 times that amount, without any haggling, for minor grievances unrelated to the statue itself. F4F like to promote themselves as being this community-driven, consumer-friendly company but it's just a front. As in your case, they will go as far as to blatantly lie in order to stick you with a defective product (for which you paid $500+!).

I've also read that Alex is in fact the one responsible for this policy.

Mar-l-Aoutat · #6 10-15-2019, 10:34 PM

Well if they ever try to pull that on me I'd do a chargeback with my credit card. They don't want to replace or refund, I'll do it myself.

They weren't like that in the past, they used to be ok with replacements. Alex said he is trying to improve on CS but from what I see it's not going better. I believe lots of people cancelled statues because of that.

Cosmic_Link · #7 10-25-2019, 01:09 PM

F4F CS used to be really good around 10-12 years ago. Albeit, they were a little slow in sorting issues when first raised, but always had my issues resolved to a satisfactory outcome with little resistance. When I say slow, I mean real slow. It took 2 and a half years to sort out an issue with my Wolf Link & Midna Statue, where the Midna piece had broken, then the replacement Midna piece had also arrived with me broken. It also took around 18 months for my Ganondorf Statue to be sorted too. There was a hairline fracture on the sword which I complained about, but it got replaced to a satisfactory outcome.

However, only last year, I had an issue with the paint finish on one of the spikes on my Majora's Mask. The paint defect "fell within their tolerances" and didn't warrant a replacement. It took some arguing with them to get this resolved, only for the replacement piece to have blisters/ bubbling in the resin. Don't get me wrong, the whole thing was resolved in less than a month in the end, but I shouldn't have to go through so much trouble to get an item replaced. I had to record a video of the item, highlighting the defect, along with the COA for my item and send it to them. Pictures were not enough it seems...

I was less than impressed. Here's an image of the blistering of the second item. Don't have the originally images for the first one still, only got the video which has my COA on, so won't be posting.

https://drive.google.com/open?id=1o6...CT1T4gStAd-Gjp

I have to say, their QC is not as up to standard as it used to be. Since their edition sizes and popularity has increased, and their fanbase has increased, the quality of their product has definitely gone down, IMO.

Quote:

Originally Posted by Mar-l-Aoutat

Well if they ever try to pull that on me I'd do a chargeback with my credit card. They don't want to replace or refund, I'll do it myself.

They weren't like that in the past, they used to be ok with replacements. Alex said he is trying to improve on CS but from what I see it's not going better. I believe lots of people cancelled statues because of that.

That's another issue entirely, because of the lengthy pre-order period for F4F items, you will be lucky if you are still within the charge-back period for your card provider by the time that you receive the item. For example, I have already finished paying for my Shiranui Statue, but still have yet to receive it. I think it was completed payment in May.

Charge-back period for most major credit card provider is typically 180 Days.

Looking forward to seeing what the next Zelda statue release will be. Have got $375 reward credit to use...

Spect3r · #8 10-25-2019, 01:21 PM

Quote:

Originally Posted by Cosmic_Link

F4F CS used to be really good around 10-12 years ago. Albeit, they were a little slow in sorting issues when first raised, but always had my issues resolved to a satisfactory outcome with little resistance. When I say slow, I mean real slow. It took 2 and a half years to sort out an issue with my Wolf Link & Midna Statue, where the Midna piece had broken, then the replacement Midna piece had also arrived with me broken. It also took around 18 months for my Ganondorf Statue to be sorted too. There was a hairline fracture on the sword which I complained about, but it got replaced to a satisfactory outcome.

Thats insane, if ANY company dont sort out the issue within a couple weeks AT MOST, im charging back.
And thous 180 days to charge back only applies if you dont know how to complain.
I got charge backs done 6 months after my purchase.
Granted, that because of the company i have a very good relationship with them at the bank/cc company, so maybe that helps

Cosmic_Link · #9 10-25-2019, 01:54 PM

Quote:

Originally Posted by Spect3r

Thats insane, if ANY company dont sort out the issue within a couple weeks AT MOST, im charging back.
And thous 180 days to charge back only applies if you dont know how to complain.
I got charge backs done 6 months after my purchase.
Granted, that because of the company i have a very good relationship with them at the bank/cc company, so maybe that helps

In all fairness, when I complained about the item, I was advised that it needed to be fit into the manufacturing schedule and they estimated my wait time for a replacement. I was given the option of a partial refund, but opted against it.

Spect3r · #10 10-25-2019, 04:03 PM

Quote:

Originally Posted by Cosmic_Link

In all fairness, when I complained about the item, I was advised that it needed to be fit into the manufacturing schedule and they estimated my wait time for a replacement. I was given the option of a partial refund, but opted against it.

Ah ok, well, that does change the situation then