Art of Assassin's Creed III Limited Edition

[themidlandmaster]

Originally Posted by Redmagster

So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret

Agreed!

I only wanted a copy because it was the limited edition, I could buy the normal one anywhere!

[zyntex]

Anywhere for cheaper!

[zyntex]

Ok result after the phone Call:

After putting me aside a few times to get "informations" Dirk told me that there is just one art book and he can pass my case to the person who is responsible for the Ubishop....wait didn't I call the Ubishop support line?....who will get in touch with me.

Again and again he told me that there is no other art book.

I told him that I want my money back and if they want the book back they should send me a prepaid shipping lable.

He wrote it down and "passed" it to the person responsible for the Ubishop....

[Cosmic_Link]

Originally Posted by Redmagster

So, the latest is...

No phone call but I did get an email...

Hello Margaret

We can relay the parcel from our UK office to the warehouse. Please be sure to include the original packaging and your order IDs

It is important to send the product recorded delivery to make sure it reaches us, we will also need a digital image of the receipt for postage so we can refund the cost of shipping

Make sure to include your order number so it can be identified when returned to the warehouse. It would speed up the refund process if it is shipped in it's original box with any barcodes uncovered and unmarked

Please send the game to:

FAO Jacqui Lennon
Ubisoft
Chertsey Gate East
London Street
Chertsey
Surrey
KT16 8AP

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Ian W
Lead Agent
Uplay Shop Customer Service

And my reply:

Thank you for the response at last

When you say 'refund' the shipping costs can you please confirm that you will refund this directly to my bank account as a 'cash' payment rather than refund in ubi vouchers since, as stressed yesterday, after the experience I have had of buying through yourselves I would be a fool to repeat the experience.
Also please confirm when I can actually expect the refund of the original payments since you have already had this money for 8 weeks and I need it back in my account
How do I upload to you the proofs of postage?
One final question - what are you actually doing 'over and above' to say sorry for the fact that, having specifically checked that these were limited editions and having had that confirmed 100% by reply email you then shipped, 3 weeks late, standard editions and have been impossible to deal with ever since?

Thank you for an immediate response or the phone call that I was promised yesterday - either will do

Margaret

Ian, you are an utter cunt! Why did you tell me that I can't send it to a UK office and that I have to send my stuff back to Germany? The office is in Surrey, huh? He will be fucking Surrey if I have to go up there!

What a prick... have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.

[comaamen86]

Originally Posted by Redmagster

Hello Margaret,

We do really apologise for this situation.

I have managed to push the case to the highest possible level in order to make sure you will get refund and delivery costs back as soon as possible.

Unfortunately the person who is in charge of Uplay Shop is not available today anymore and I have received confirmation that he will be able to contact you tomorrow, with all information about the issue and the way it is going to be solved.
Please understand how bad we feel while we are unable to solve this case instantly, especially you have been waiting for that long time.
We are doing our best to solve this issue as soon as possible, in the way that you wish.


If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,


So, cross everything, I want this sorted for everyone's sake - think we've all had enough!!

bullshit, they are trying to say only one person has authority? all sounds very fly by night to me



ubishop head office

[Platfus]

Originally Posted by Cosmic_Link

Ian, you are an utter cunt! Why did you tell me that I can't send it to a UK office and that I have to send my stuff back to Germany? The office is in Surrey, huh? He will be fucking Surrey if I have to go up there!

What a prick... have copied that response from him and I will ask him directly why I was told one thing and somebody else was told this. He's not going to bullshit his way out of this one. Still gonna see what Paypal say first.

What a wanker!! Ubisoft (at all) is going lower and lower...Fails with UWS edition, this issue...Then their fucking ignorance...They make tons and tons of editions which are sooo bad and soo lame and the only thing they want its money $$... And that Ian is really dumbass...prick. LOL, Misfits (that tv serie if ya know) teached me sooo much bad words

[Cosmic_Link]

Originally Posted by comaamen86

ubishop head office

I can imagine that is a very accurate representation! XD

[vhal_x]

Originally Posted by Platfus

What a wanker!! Ubisoft (at all) is going lower and lower...Fails with UWS edition, this issue...Then their fucking ignorance...They make tons and tons of editions which are sooo bad and soo lame and the only thing they want its money $$... And that Ian is really dumbass...prick. LOL, Misfits (that tv serie if ya know) teached me sooo much bad words

Care Worker: "Are you mentally deficient!?"

Nathan: "If I was mentally deficient, I'd have missed!"

Nathan is soo the best. Want him back xx

[Platfus]

Yeah, me too. I've just seen the latest video with czech subtitles (4x06) and there was that rabbit...And they my rabbit at home scaried me sooo much
Before it was so funny and there was lot jokes, but now its more like "psycho" or something

[Xmo]

Originally Posted by comaamen86

Aww that's just racist, a black person has to be involve.