Art of Assassin's Creed III Limited Edition

Redmagster · #1 12-11-2012, 09:49 PM

Ok so, for various reasons and on behalf of others on here that have ordered on behalf of mtes on here and are having to handle a pile of hassle over this I got REALLY mad with Ubishop today - quietly and politely mad but really obviously very very mad and told them that I think very little of a big corporate that fucks with individuals that they have already taken a pile of money from with this game release who cannot afford to have money taken from them on false pretences and held for 8 weeks this close to Christmas while ubi fuck around with not replying to email contact, fobbing people off on the phone, supplying a product that is not the one the customers are expecting becuase they sold their entire limited run to a 3rd party reseller - Titan Group - and never had it to sell in the first place and rather than bite the bullet and tell custoemrs before they send the standard one you can buy for half the price they send it out and hope we'll roll over and die - don't think so!!
They are the biggest schmuck of a comnpany I have ever dealt with - tried to tell me to send it back, get receipt for cost, then they would send vouchers to the cost of post - I told them politely that store vouchers are not legal currency and are not a valid refund and why the hell would I want store credit for a store that has failed me at every single turn from the moment I ordered?
I told them that the only acceptable outcome now was a full refund immediately for money they had been holding of mine for over 8 weeks now and which I desperately need for Christmas and return labels to send the books back at THEIR expense not mine.
Told he hadn't the authoirty I asked to speak to someone who could make that call, the phone was quiet for a while then they took all my details and said I would get a call 'from the top' tomorrow... we'll see..

This was the email repsonse:

Hello Margaret,

We do really apologise for this situation.

I have managed to push the case to the highest possible level in order to make sure you will get refund and delivery costs back as soon as possible.

Unfortunately the person who is in charge of Uplay Shop is not available today anymore and I have received confirmation that he will be able to contact you tomorrow, with all information about the issue and the way it is going to be solved.

Please understand how bad we feel while we are unable to solve this case instantly, especially you have been waiting for that long time.
We are doing our best to solve this issue as soon as possible, in the way that you wish.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,

So, cross everything, I want this sorted for everyone's sake - think we've all had enough!!

gu8 · #2 12-11-2012, 10:05 PM

Quote:

Originally Posted by Redmagster

Ok so, for various reasons and on behalf of others on here that have ordered on behalf of mtes on here and are having to handle a pile of hassle over this I got REALLY mad with Ubishop today - quietly and politely mad but really obviously very very mad and told them that I think very little of a big corporate that fucks with individuals that they have already taken a pile of money from with this game release who cannot afford to have money taken from them on false pretences and held for 8 weeks this close to Christmas while ubi fuck around with not replying to email contact, fobbing people off on the phone, supplying a product that is not the one the customers are expecting becuase they sold their entire limited run to a 3rd party reseller - Titan Group - and never had it to sell in the first place and rather than bite the bullet and tell custoemrs before they send the standard one you can buy for half the price they send it out and hope we'll roll over and die - don't think so!!
They are the biggest schmuck of a comnpany I have ever dealt with - tried to tell me to send it back, get receipt for cost, then they would send vouchers to the cost of post - I told them politely that store vouchers are not legal currency and are not a valid refund and why the hell would I want store credit for a store that has failed me at every single turn from the moment I ordered?
I told them that the only acceptable outcome now was a full refund immediately for money they had been holding of mine for over 8 weeks now and which I desperately need for Christmas and return labels to send the books back at THEIR expense not mine.
Told he hadn't the authoirty I asked to speak to someone who could make that call, the phone was quiet for a while then they took all my details and said I would get a call 'from the top' tomorrow... we'll see..

This was the email repsonse:

Hello Margaret,

We do really apologise for this situation.

I have managed to push the case to the highest possible level in order to make sure you will get refund and delivery costs back as soon as possible.

Unfortunately the person who is in charge of Uplay Shop is not available today anymore and I have received confirmation that he will be able to contact you tomorrow, with all information about the issue and the way it is going to be solved.

Please understand how bad we feel while we are unable to solve this case instantly, especially you have been waiting for that long time.
We are doing our best to solve this issue as soon as possible, in the way that you wish.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,

So, cross everything, I want this sorted for everyone's sake - think we've all had enough!!

word!

Redmagster · #3 12-11-2012, 10:08 PM

You scared yet GU8???

comaamen86 · #4 12-12-2012, 04:54 PM

Quote:

Originally Posted by Redmagster

Hello Margaret,

We do really apologise for this situation.

I have managed to push the case to the highest possible level in order to make sure you will get refund and delivery costs back as soon as possible.

Unfortunately the person who is in charge of Uplay Shop is not available today anymore and I have received confirmation that he will be able to contact you tomorrow, with all information about the issue and the way it is going to be solved.
Please understand how bad we feel while we are unable to solve this case instantly, especially you have been waiting for that long time.
We are doing our best to solve this issue as soon as possible, in the way that you wish.

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,

So, cross everything, I want this sorted for everyone's sake - think we've all had enough!!

bullshit, they are trying to say only one person has authority? all sounds very fly by night to me

ubishop head office