Official limited Tomb Raider screenprints and giclees now live!

[SwiftDeath]

Originally Posted by Redmagster

Shit when precious things get damaged however it happens...

Worst 2 things in my mind are lithos (art) and steelbooks

[Redmagster]

Originally Posted by SwiftDeath

Worst 2 things in my mind are lithos (art) and steelbooks

Think I agree with you. I cannot believe the things that are packed appallingly and survive - brink steel from oz in a paper envelope - not a mark and the ones that are packed pretty well but get battered...

[Redmagster]

Ok.... so Treehouse change their shipping fulfillment and this time I get whacked with a 29gbp charge for customs clearance

I liked it the way it was before....

[nipperkipper]

Originally Posted by Redmagster

Ok.... so Treehouse change their shipping fulfillment and this time I get whacked with a 29gbp charge for customs clearance

I liked it the way it was before....

Yes they use a different courier, msi which is bpost in uk.

Will be customs every time with these guys, they are thorough

[Treehouse_Ryan]

Our fulfillment company removed XPO, so everything is MSI whether we like it or not. I promise we're investigating some alternatives for you all.

[Matt16]

It turns out I can't get a replacement for the 2nd damaged Fallout litho. I can either destroy it for a refund or take a 50% discount to keep it, considering it has a hole in the corner there's only really one option.

I mean really, who the hell sends a print out with a hole in it; not a small hole either, I can fit my finger through it so there's no way they wouldn't have seen the damn thing.

I'm washing my hands of this fucking company!!

[SwiftDeath]

that's pretty awful Matt

I've been disappointed quite a bit with some of the lithos I've received as well

The strangest thing is though it's almost never damage from shipping but from packing them in the first place which is ridiculous

I can only imagine the headache and hassle international customers have to go through on this things

[fromsinkingsands]

Originally Posted by Matt16

It turns out I can't get a replacement for the 2nd damaged Fallout litho. I can either destroy it for a refund or take a 50% discount to keep it, considering it has a hole in the corner there's only really one option.

I mean really, who the hell sends a print out with a hole in it; not a small hole either, I can fit my finger through it so there's no way they wouldn't have seen the damn thing.

I'm washing my hands of this fucking company!!

Did they seriously offer you a 50% refund? I was only offered 30%!!! <revolt>

[Dreamcazman]

Originally Posted by fromsinkingsands

Did they seriously offer you a 50% refund? I was only offered 30%!!! <revolt>

Depends how bad the damage is.

I had a crease in the corner of one of my Dishonored lithos and I got 25% partial refund.

[amb6883]

Everything except the Sam Spratt back in stock.