Art of Assassin's Creed III Limited Edition

[vhal_x]

Yeah, that's what I plan on doing

Yeah, same. Never expected Ubisoft to be complete and utter dickheads about it all :/ xx

[mosavon]

Yeah, i sent them a condolences message for there Paypal Loss and thanking them for my books that they were put to good use and we didn't need to buy toilet roll for a couple weeks in my house

[MortalMonday]

Maybe someone should write to the Ubiworkshop people and explain what happened here.
I know that Ubiworkshop had nothing to do with this disaster, but they're generally accessible and helpful people; and since they're part of the same company, maybe they can look in to this mess. Perhaps the Ubiworkshop people can get in touch with the right people to settle this whole situation.

[vhal_x]

The Ubiworkshop people aren't from the same country though, and the UWS people aren't very helpful either xx

[Redmagster]

Long story short... another call this afternoon, a call back from Tom this evening (yes - a call back!!)

And suddenly tonight...
Message from paypal...

DigitalRiver UK SARL just sent you a refund 10 Jan 2013 22:12:29 GMT


Dear Margaret,
DigitalRiver UK SARL just sent you a full refund of ?24.99 GBP for your purchase.

If you have any questions about this refund, please contact DigitalRiver UK SARL
Yup!! A refund!! Finally! Talk about squeezing blood....

Now just waiting for the post refund and about to write a letter to the Support Director UK and the CEO of Ubi in France to let them know exactly what I think of ther company...

I was nice to Tom though - poor guy - picked the wrong job there!!

[Evilhawk]

I actually asked their customer service yeasterday about a refund including what ups charged me and i got two choices, keep it and get what ups charged me or send the book back and get a refund. hmm

[Redmagster]

You should get a refund but to get one is hell on earth... I have wasted more time on this than anyone ever should but I am principled and I hate the thought of a big organisation getting away with tretaing an individual badly because it is is hard to fight them... so... I kept fighting and, today I finally have refunds and my postage refunded and an email from the head of customer services(LOL!!!!!) UK

So, I have mailed back exactly what I think, I will email Yves Guillemot CEO and maybe, just maybe, someone will care that this has been the worst customer experience I have ever had...

We'll see - I like to think someone cares. My recommendation - if you can get any extra costs refunded take it and run from the pain that arguing it will cause you

[Evilhawk]

what i was thinking aswell, seeing as the ups charge is almost the same as what it costed me to get the damn thing. Book with shipping costed me 264NOK and on top of that a ups charge op 221NOK. seeing as ups is another word for ultimate piece of shit, the cant even read a bloody order confirmation right and is ofc including the shipping costs when getting it customs treated. Including the shipping got it past the the 200NOK mark, making a 199NOK book cost 485NOK grand total

[Redmagster]

Then take the money and run - for the sake of your sanity and soul...

[Cosmic_Link]

Didn't see this the other day!

Congrats on the resolution Mag! You have alot more patience than me! In my defence though, I was very patient with them and in the end just got sick of being fed the same crap over and over again! A Paypal dispute was the last route I wanted to take, but I had a very patient group buyer who was still waiting on his money or item and my 45 day claim period was slowly coming to an end, so I was left with no choice.

Did Ubishop offer you any kind of compensation for this massive inconvenience? I guess that would be too much to ask though...