Online Bethesada store opens!

[MortalMonday]

Another Treehouse store. Some really nice Fallout hoodies and shirts, and lithos too.

http://store.bethsoft.com/

[rasmusvn]

Those are some nice lithos. Let's hope they arrive undamaged :)

[comaamen86]

digging the vault sneakers

[Treehouse_Ryan]

digging the vault sneakers

Wait till you see the box....

[ingmar1988]

those lithos are nice! im first waiting for the TR ones though.

btw ryan, you cant check out items from the different stores in one go to save on shipping?!

[Treehouse_Ryan]

those lithos are nice! im first waiting for the TR ones though.

btw ryan, you cant check out items from the different stores in one go to save on shipping?!

No.... Contractual and infrastructure reasons prevent that. We have some things in the works to get some of the way there, though. You can buy EA things in any of the EA stores (BioWare/PvZ/EA Gear), but not between publishers, sorry.

[comaamen86]

Wait till you see the box....

how do sizes work is ten a uk ten?

[Matt16]

Aaaaaaaaaaaaarrrrrrrrrrrrrgggggggggggghhhhhhhhhhh people need to stop making things I want while I'm trying to save up :S

That's two litho's and the dragon born statue I really like and so must have :(

All company's hate me! :(

[Treehouse_Ryan]

how do sizes work is ten a uk ten?

http://www.tweakfootwear.com/Products/SizeChart.html

Sizes listed on the page are US Men's.

[Dreamcazman]

Damn, missed out on the Skyrim lithograph :(.

I like the Dishonored ones too, anyone interested in doing a group buy?

[MortalMonday]

Damn, I missed it too. Maybe Trehouse_Ryan can tell us if and when it will come back in stock.

[driv3r]

Wait till you see the box....

Those sneakers are so sick! And the Vault Tec zip up hoodie, along with everything else on this site :P

What is Treehouse, anyway? I see it a lot on this site and was wondering exactly what you guys do :beer:

[asiak75]

Anyone willing to sell me any spare limited Skyrim lithograph they may have purchased please get back to me as lots of dollars waiting!!!...I missed out...snif

[Murtera]

Damn, missed out on the Skyrim lithograph :(.

I like the Dishonored ones too, anyone interested in doing a group buy?

Bah, that seemed to go quick.

[Molasar]

Ya... if anyone got extra Fallout 3 they dont want.. Ill gladly take :P They dont show sold out but couldnt order one this morning. Keeps giving message about quanity not avail but doesnt say sold out like skyrim one does.

[Treehouse_Ryan]

Going to release the second half of the lithos in a few minutes. Site will be in maintenance mode while we fuss with the inventory, and then it'll come back with more quantity for sale for most of the items....

[MortalMonday]

Thanks Ryan! You're a lifesaver! My heart was pretty broken when I saw that Skyrim and Fallout lithos were sold out. Glad that we'll have one more shot at them!

[SwiftDeath]

Going to release the second half of the lithos in a few minutes. Site will be in maintenance mode while we fuss with the inventory, and then it'll come back with more quantity for sale for most of the items....

Thanks bought me a skyrim :D

Ryan do you know if its possible to combine 2 orders if they haven't shipped yet?

I bought and paid for Fallout and Dishonored lithos but skyrim was not available when I placed the order

Is there any way to combine the two orders to save on shipping if first order hasn't shipped yet?

[asiak75]

Yuppiiiiiii...ordered mine!!!...Thanks Ryan!!!

[Treehouse_Ryan]

Those sneakers are so sick! And the Vault Tec zip up hoodie, along with everything else on this site :P

What is Treehouse, anyway? I see it a lot on this site and was wondering exactly what you guys do :beer:

We run the official stores for a number of video game companies. This means they can focus on making cool games, and we're in charge of setting up the stores, designing and producing the products, getting stuff shipped out, customer service, etc....

And because we're always trying to make stuff for video game fans and collectors, I come here from time to time and share some inside information and answer questions.

:beer: to you too.

[Treehouse_Ryan]

Thanks bought me a skyrim :D

Ryan do you know if its possible to combine 2 orders if they haven't shipped yet?

I bought and paid for Fallout and Dishonored lithos but skyrim was not available when I placed the order

Is there any way to combine the two orders to save on shipping if first order hasn't shipped yet?

Open a CS case and give them your two order numbers. Based on the timing of when Skyrim went unavailable, I'm pretty sure your first order won't have shipped yet. I'll get with them and have them look out for your ticket.

[comaamen86]

def considering getting a pair of those sneakers if i can afford it, to wear though

[Cosmic_Link]

Bah. Would really like those Lithos. Can't afford both. Would be one or the other, but I want the Tomb Raider Sam Spratt print more though. >.< Gonna hold out for that I think.

[Treehouse_Ryan]

Don't forget that the Skyrim Litho is oversized. It's really really rad.

http://i.imgur.com/5P5Eovr.jpg

I personally like the Wasteland litho more (I couldn't get into Skyrim), but the Skyrim art is jaw-dropping in person.

[Queen of Mudcrabs]

Man, I can't wait to pour myself some stealth black coffee in my shiny Outsider-mug while wearing my Vault Boy shirt. And after a long day of sneakiness I'll kick back with a pint of coke in my Hound Pits Pub glass :beer:

I wanted to grab the Dishonored tech hoodie too but it would have bumped up the shipping cost too much. Plus I don't trust the sizing chart for that one. I have never been a size XS :lmao:

[Treehouse_Ryan]

Man, I can't wait to pour myself some stealth black coffee in my shiny Outsider-mug while wearing my Vault Boy shirt. And after a long day of sneakiness I'll kick back with a pint of coke in my Hound Pits Pub glass :beer:

I wanted to grab the Dishonored tech hoodie too but it would have bumped up the shipping cost too much. Plus I don't trust the sizing chart for that one. I have never been a size XS :lmao:

We got that size chart from the manufacturer. I would offer to measure one for you, but I doubt we have an XS on hand. They are all men's sizes, though, and the M and L ones I've seen have been just every so baggy, so it might be right for you....

[Dreamcazman]

Great, thanks for updating us about the Skyrim litho. Ordered one of those along with both of the Dishonored lithos. :D

Btw, I hope these are shipped in a tube.

[Matt16]

The Skyrim one looks awesome. I've given in and bought that and the Fallout one :D

[MortalMonday]

What I hope is that they don't roll the oversize Skyrim litho while the litho is sealed in a bag and board. They tend to pack the oversize lithos in a giant bag and board, then roll them. The thing is that the lithos get damaged because the bags and boards do not roll smoothly.

They should stick to gently rolling them loose on craft paper; skip the bag and board all together.

[thefunk007]

Ryan can you update us, when more items are in the pipeline?

Also can I ask a 'stupid' question - how is it limited to 300, when another 300 become available how does that work?

[SwiftDeath]

Ryan can you update us, when more items are in the pipeline?

Also can I ask a 'stupid' question - how is it limited to 300, when another 300 become available how does that work?

Only the first 150 were released, then they released the 2nd half (last 150)

Seems to be common practice for treehouse for some reason

[MortalMonday]

It's 300 total prints sold in two batches. Probably 150 sold first, then the remaining 150 sold last.

Then they usually sell one last batch at a later date. They actually don't sell 300 prints during the first 2 batches. They hold back a certain amount of lithos to use as replacements for damaged/lost lithos. Once all damaged/lost lithos are replaced-and if there are still some leftover- then they sell the remaining lithos in one last round.

[rasmusvn]

There's a total of 300.

What I'm guessing they did in this case was to at first make 150 available and another 150 the next day. That makes it more "fair", plus there's a limit of 2 per customer in the beginning too.

With the "Earth Alliance" litho from ME they screwed up packaging-wise like Mortal said, but as far as I can remember this was corrected with the release of "The Crucible". That being said their track record is somewhat uneven in that regard.

[MortalMonday]

I suspect that there might not be many blemish-free Earth Alliance lithos in existence. They dropped the ball hard on that one.

[Molasar]

I was able to get Fallout Litho 2nd batch! Yay!! Gonna get a nice frame for that. Loved fallout 3. Glad i check forums often! (also ordered dishonored T shirt to wear)

Btw, why do the shoes have symbol on back.. should of been silloutte of fallout boy! So considering the shoes... to wear!

[The Russian Bear]

After much umming and ahhing i ordered the Skyrim lithography, not usually the kind of thing i'd spend 45 quid on but it looked so awesome in Ryan's pic that i couldn't resist. Was also considering buying a Fallout hoodie but went for a Targaryen one instead.

[kittychloe]

I don't want to pay $12 plus shipping for a cup :(

[Murtera]

Ugh... Why do these things always come out a couple days before payday? And of course are out of stock on payday :(

[nipperkipper]

i missed out on the skyrim lithograph - has the second batch sold out as well?

[Molasar]

Fallout litho arrived today, 115/300... never got anything like this before.. gotta find a nice frame now!

Oddly enough GF bought me dishonored T shirt day before i ordered litho, it hasnt arrived it.

[Romeo]

i missed out on the skyrim lithograph - has the second batch sold out as well?


Some members here, even posting in this thread, bought multiples. I hope they can help you out.

[Murtera]

Don't suppose anyone that got multiple of the Skyrim lithographs are looking to sell one? Missed this as it sold out the day before I got paid :(

[thefunk007]

Don't suppose anyone that got multiple of the Skyrim lithographs are looking to sell one? Missed this as it sold out the day before I got paid :(

People that bought multiple copies will list them on eBay mate.

[smitty2011]

Some have already, but they don't ship to Australia..:(

[rasmusvn]

In all fairness it would seem you could only buy two per person, that isn't any consolation now though.

[smitty2011]

In all fairness it would seem you could only buy two per person, that isn't any consolation now though.

I totally agree what these companies are doing is making us go on ebay pay a stupid amount for one item hence we won't have any money left over to purchase other things at their shop.. its called cutting your nose off despite your face..or something like that.:pooryou:

[rasmusvn]

I remember Bioware's opinion on this.

If you choose to buy a lithograph or some lithographs, frame them and put them on your wall, great, we hope you enjoy looking at them. If you choose to try to resell them immediately or later down the road hoping to make a profit, great. Heck, if you choose to buy them, get them home and tear them up as hampster cage filler, that's up to you (I think this is a terrible waste of some excellent art, but they belong to you once you buy them). There are limits on items placed by the store, but what customers do with their items (as long as it is not illegal) is just fine.
http://social.bioware.com/primevalrpg.freeforums.org/forum/1/topic/130/index/5126998/25#5147047

[smitty2011]

Seems fair. I have no problem with people buying a few and maybe offloading them for a profit what annoys me is when resellers buy 5-10 + then jacks up the price by 1000%..

[Romeo]

I totally agree what these companies are doing is making us go on ebay pay a stupid amount for one item hence we won't have any money left over to purchase other things at their shop.. its called cutting your nose off despite your face..or something like that.:pooryou:



I loathe flippers with a passion. To me they are terrorists, ruining the collectors market entirely. The reason why things are so hard to get is because scumbags trying to make $5 on the internet instead of letting someone else enjoy the item.

Right now there's a PS Vita game I've been trying to get for months. But sure enough I can go on eBay and find 50+ copies for sale. And the best part is they sell for just above MSRP so after fees the seller is often losing money!!

[Queen of Mudcrabs]

We got that size chart from the manufacturer. I would offer to measure one for you, but I doubt we have an XS on hand. They are all men's sizes, though, and the M and L ones I've seen have been just every so baggy, so it might be right for you....

That would be really nice of you :D

Could you take a size Small and measure the length of the arms? From the top of the shoulder down to the end of the sleeve. I have really long arms and it makes me very weary of shopping long sleeved clothes online since I can't try it on...

[Treehouse_Ryan]

That would be really nice of you :D

Could you take a size Small and measure the length of the arms? From the top of the shoulder down to the end of the sleeve. I have really long arms and it makes me very weary of shopping long sleeved clothes online since I can't try it on...

Smallest one in the house is a Medium, but maybe you can extrapolate?

Laid flat, the top of the shoulder to the end of the sleeve is 27 inches (just over 24 inches to the beginning of the wrist cuff). From the arm-pit to cuff is 19 inches (and 22 to end of sleeve).

I also measured the Large, in case the differences are linear. The measurement from the top was identical, but the measurement of the sleeve from the arm-pit was 20 and 23 inches.

Sorry I can't be more specific about the other sizes, but hopefully that gives you something to go on, at least.

[nipperkipper]

Ryan, can i ask please if the vault 101 hoodie will be restocked?

[Treehouse_Ryan]

Ryan, can i ask please if the vault 101 hoodie will be restocked?

Will absolutely be restocked. We got 600 of them made, and they were all rushed in to make PAX. Since they got shipped there, we're re-boxing an amount of them and sending them down to the warehouse to ship out to everyone that ordered online (that's why it was a pre-sale).

If you're at or near PAX, you can get one in person, earlier than anyone else will be able to.

If we end up with some left over after PAX, we'll replenish the online stock with those.

A new order is already in to get more made, but it's very custom, so probably won't be ready until early Summer or so.... We're going to try to rush it since they sold so much better than expected, but I don't have more concrete details yet.

[nipperkipper]

Will absolutely be restocked. We got 600 of them made, and they were all rushed in to make PAX. Since they got shipped there, we're re-boxing an amount of them and sending them down to the warehouse to ship out to everyone that ordered online (that's why it was a pre-sale).

If you're at or near PAX, you can get one in person, earlier than anyone else will be able to.

If we end up with some left over after PAX, we'll replenish the online stock with those.

A new order is already in to get more made, but it's very custom, so probably won't be ready until early Summer or so.... We're going to try to rush it since they sold so much better than expected, but I don't have more concrete details yet.

Thanks for the info, unfortunately i am in the UK so wont be at PAX but i will wait for the restock in the summer

[MortalMonday]

Got my tracking number for the Skyrim lithograph!

[Treehouse_Ryan]

Got my tracking number for the Skyrim lithograph!

April Fools!!

(sorry, couldn't resist -- I'm sure it's real)

(...or is it?)

[rasmusvn]

April Fools!!

(sorry, couldn't resist -- I'm sure it's real)

(...or is it?)

If one ordered all four did they all ship in one tube?

I only got one tracking number.

[Treehouse_Ryan]

If one ordered all four did they all ship in one tube?

I only got one tracking number.

Yes, that was the plan (one shipment--not sure if it's tube or flat).

[Mancoon]

Love the dishonored prints, picked up the stealth one, liked the sold out fallout print as well

[Dreamcazman]

My lithographs have been sent too! :bananayes:

Can't wait to get them.

[Matt16]

My lithographs have been sent too! :bananayes:

Can't wait to get them.

Me to :D

Skyrim and fallout are on the way

[squid]

Does your guys tracking info actual update? Mine was "sent" Sunday.. but it still shows just as electronic shipping info received

[Dreamcazman]

Me to :D

Skyrim and fallout are on the way
Cool! I got the Skyrim one along with both Dishonored lithos.

Does your guys tracking info actual update? Mine was "sent" Sunday.. but it still shows just as electronic shipping info received
How was your order sent? If it's by MSI, it does update eventually, just keep checking it. ;)

[The Russian Bear]

Looks like someone cancelled there order, managed to nab a second Skyrim Litho this evening, i just hope it wasn't an error.

[MortalMonday]

Nice Bear! Hope you get it! This is gonna an amazing litho, I do believe!

[tibia_rocks2003]

Mine arrived in 2 days. It does look awesome!

[rasmusvn]

Hmm..

http://share.xboxlife.dk/file/ntnhnzc0y2u4ztg1y2e1mgu2nzu5nzqyyzzhyze5otu.png

I hope mine arrive unharmed.

[MortalMonday]

I got mine yesterday. Sadly it has the same, typical imperfections: waviness on one end and a bunch of ugly creases. It's not too bad, I suppose; but I'm gonna go ahead and ask for a replacement anyway.

[Mancoon]

Wow I'm really surprised they shipped it like this. For as fast as they sold out I would have expected they would take some care in getting them sent out in good shape, we will see later if my dishonored prints are damaged as well, if they are I will post pictures of damage and maybe we can get it worked out

[squid]

Considering they have already re-printed these once.. this seems quite odd that they would accept anything less than perfection.

[SwiftDeath]

Considering how many lithos/giclees treehouse stores have produced, I would really expect them to have shipping them down to a science

Really doesn't seem that way.....

[squid]

Unexpectedly poor shipping practices from Treehouse.. whats up with that? One of my lithos as a significant amount of creasing and marks on the left / top... not what I expected =/

[rasmusvn]

Unexpectedly poor shipping practices from Treehouse.. whats up with that? One of my lithos as a significant amount of creasing and marks on the left / top... not what I expected =/

They also deleted the entry on their Facebook page with complaints in regards to the packaging/condition of the lithographs. I love when companies do that...

Naturally you're supposed to contact support and get a new one but nonetheless.

[squid]

They also deleted the entry on their Facebook page with complaints in regards to the packaging/condition of the lithographs. I love when companies do that...

Naturally you're supposed to contact support and get a new one but nonetheless.

But.. how many "extras" did they print? I guess I will find out when they respond to my complaint on Monday. Where's Ryan.. dude was all up in this thread until we started having issues with quality.

[rasmusvn]

But.. how many "extras" did they print? I guess I will find out when they respond to my complaint on Monday. Where's Ryan.. dude was all up in this thread until we started having issues with quality.

These lithos were damaged in transit to the warehouse, and
unfortunately no one there noticed until they finally went on sale and
began to be packaged up for you all. While some of them were less
damaged than others, we decided that any damage at all was
unacceptable and the fairest thing would be to have them all destroyed
so we could start over fresh.
From the original e-mail

So all of them, all reprinted.

Problems with damage is, unfortunately, nothing new. As far as I'm aware they don't print extras, so they don't actually sell 500/500 but keep some for replacements.

[MortalMonday]

...Where's Ryan.. dude was all up in this thread until we started having issues with quality.



Nah, don't harp on Ryan. He's been nothing but great with us here.

I believe that most of the damage occurs while the prints are being rolled by hand. I think they should get one of those machines that rolls up prints perfectly each time. The machine should eliminate all of the waviness and creasing problems. Let me see if I can find a video of one of those machine

Here:
LWz3d_Q9O7s

[SwiftDeath]

Nah, don't harp on Ryan. He's been nothing but great with us here.

I believe that most of the damage occurs while the prints are being rolled by hand. I think they should get one of those machines that rolls up prints perfectly each time. The machine should eliminate all of the waviness and creasing problems. Let me see if I can find a video of one of those machine

Yeah from the damage/wear on my lithos that I've seen so far it certainly doesn't appear to be from shipping but from handling and packaging them

[tibia_rocks2003]

I must have gotten lucky then. There are some brown marks on the back that may be crease marks (not sure really). It is not noticeable on the picture side at all. They are so minor that I could not even capture the marks with my camera. Is this the type of creasing that is being talked about or something else? This is the first lithograph I have ever bought so am unsure about what is normal and what is considered damaged.

[MortalMonday]

I'll post a pic of mine shortly.

[Treehouse_Ryan]

But.. how many "extras" did they print? I guess I will find out when they respond to my complaint on Monday. Where's Ryan.. dude was all up in this thread until we started having issues with quality.

I tend to stay quiet about customer service issues because I'm not actually involved in customer service. I read about damages, and it bums me out, and I try to surface it to the right people so we can at least try to prevent further issues like this. But what happens to you in each case is up to customer service and I didn't feel particularly helpful chiming in. To say nothing of the backlog of my actual job piling up and having less time to chat with you all. I'm not trying to perpetrate a cover-up or hide out--I just don't always have useful information to share and repeated apologies can ring hollow, which is another thing I'd like to avoid seeming....

These lithos were damaged in transit to the warehouse, and
unfortunately no one there noticed until they finally went on sale and
began to be packaged up for you all. While some of them were less
damaged than others, we decided that any damage at all was
unacceptable and the fairest thing would be to have them all destroyed
so we could start over fresh.
From the original e-mail

So all of them, all reprinted.

Problems with damage is, unfortunately, nothing new. As far as I'm aware they don't extras, so they don't actually sell 500/500 but keep some for replacements.

Yes, we print and number the edition size, but don't sell them all. To be completely transparent there are a small number of overages usually (it's not economical for printers to try to print 500 and stop, so they print a few extras in case they're off and don't have to set up again, etc). Usually fewer than 10, and we keep them in the office and/or send them to the artists/studios.

Here are the ones we got back from the first printing:

http://i.imgur.com/lXEcQze.jpg

Nah, don't harp on Ryan. He's been nothing but great with us here.

I believe that most of the damage occurs while the prints are being rolled by hand. I think they should get one of those machines that rolls up prints perfectly each time. The machine should eliminate all of the waviness and creasing problems. Let me see if I can find a video of one of those machine

Thanks. This is one of the reasons we're trying to ship the Tomb Raider art ourselves. If it's not a colossal mistake, we're looking at taking all the art shipments in-house so we can make sure things are going out as perfectly as possible.

I can promise all of you that we're not just leaving things up to chance. We've sent so, so many explicit instructions about how art should be handled (including videos of us demonstrating how we'd like it done), but the actual packing and shipping is out of our hands. I've shown Jed your comments, and he and our production people are talking to the warehouse about what you guys are saying.

I'm really really really really super double ultra sorry this happened. And I know it's not isolated, and that's what makes it even more frustrating. Every time it happens, we try to take measures to make sure it never happens again, and it's just not working. Because of that, we will absolutely work with you all if you get something less than satisfactory. We want it to be perfect when you get it--this isn't laziness or callousness on our part. If something goes wrong (as it seems to often go), please open a ticket and let us try to sort you out. We're not going to hang anybody out to dry (standard caveats apply here where perfection is impossible to deliver and damage is a sliding scale of severity, but we do honestly want to work things out when things go wrong).

[rasmusvn]

A bit of tape and that first print order will be as good as new :D

[squid]

Definitely wasn't trying to harp on Ryan (he's one of the reasons I actually registered here instead of just lurking). It just seemed odd that so many people were having issues with the rolling and there wasn't any response.


To Ryan:

Makes sense though to stay quiet when your job isn't on the customer service side of things. I didn't mean anything negative to you as I think you were awesome for everything you do for the collecting community.

[squid]

I must have gotten lucky then. There are some brown marks on the back that may be crease marks (not sure really). It is not noticeable on the picture side at all. They are so minor that I could not even capture the marks with my camera. Is this the type of creasing that is being talked about or something else? This is the first lithograph I have ever bought so am unsure about what is normal and what is considered damaged.

Probably the same thing I have.. its hard to see unless you look for it.. I was just comparing to my bioshock infinite ones which were absolutely perfect. Maybe I am expecting too much?

[rasmusvn]

Probably the same thing I have.. its hard to see unless you look for it.. I was just comparing to my bioshock infinite ones which were absolutely perfect. Maybe I am expecting too much?

Paper should be flat with no dings to corners and no creases, waviness etc. I mean, it is flat to begin with :)

The "You don't see it when framed" isn't really a valid excuse.

[mistwalker]

Mine arrived with vertical waves on one side and multiple creases/ridges throughout the prints. The damage/creases are in the same place on both prints, so it looks like it happened during the rolling process.

Ryan, did Treehouse handle lithograph shipping in-house in the past? I'm almost positive that the Mass Effect lithos I ordered last year shipped out of Colorado where you guys are located, and I never had any issues across a number of orders. I'd be interested to know if the warehousing/logistics company you are currently using has any expertise with shipping art prints.

[Mancoon]

Good job with the tomb raider shipping. They were done nicely. Thick enough tubing and no creases, perfect

[rasmusvn]

Good job with the tomb raider shipping. They were done nicely. Thick enough tubing and no creases, perfect

I assume you're refering to the screenprints?

They were shipped from the regular warehouse.

[MortalMonday]

You can see some of the damage on my print here:
http://i2.photobucket.com/albums/y19/mishimakazama/DSC02593.jpg
http://i2.photobucket.com/albums/y19/mishimakazama/DSC02595.jpg

[Dreamcazman]

I see what you mean Mortal, I wonder if the creases can be ironed out somehow in order to save the prints. :scratch:

Still waiting for mine to turn up so I'm hoping they're ok (three lithographs all up). For some reason the tracking number is not recognised with the MSI website, anyone else having this issue?

[MortalMonday]

Guys just got the word: there are no replacements available at this point. Not sure if they had replacemnts in the first place. They're all gone now at any rate. It's either send them back for a full refund, or accept a small discount to make up for the damage. :(

[rasmusvn]

Guys just got the word: there are no replacements available at this point. Not sure if they had replacemnts in the first place. They're all gone now at any rate. It's either send them back for a full refund, or accept a small discount to make up for the damage. :(

I feel like we've been here before.

I've gotten full refunds by tearing up the lithographs...

[SwiftDeath]

Guys just got the word: there are no replacements available at this point. Not sure if they had replacemnts in the first place. They're all gone now at any rate. It's either send them back for a full refund, or accept a small discount to make up for the damage. :(

Did you just ask about the skyrim or did you also get Fallout/Dishonored as I've been meaning to ask after those?

[MortalMonday]

No replacements for Fallout lithos either. Those are all gone too. :suicide:

[SwiftDeath]

Sigh thought as much

Kind of dropped the ball on asking for a replacement anyways though

Guess I get to live with it

Haven't even seen the state of my skyrim yet :(

[MortalMonday]

They usually have replacements available. I'm not sure why they don't have any available this time. I mean, maybe they did have some replacements available and they just ran out; but they don't usually run out this fast. This is why I think they might not have had any replacements available to begin with. Can't say I'm not disappointed. At this point though, I've come to expect these types of things; so I guess thats why it doesn't sting as much this time.

[tibia_rocks2003]

Makes the less damaged ones worth that much more. Does not help the majority of the buyers though. Really hope this problem is solved for future lithographs.

[SwiftDeath]

Was really excited to start collecting lithographs for games but this really deflates the enamor I had for lithographs

What's the point of buying them if they come damaged? :shrug:

Now I worry about my tomb raiders.....

[rasmusvn]

Was really excited to start collecting lithographs for games but this really deflates the enamor I had for lithographs

What's the point of buying them if they come damaged? :shrug:

Now I worry about my tomb raiders.....

They say Perfect is the enemy of good. You think about that and it works for 5 minutes :)

Another solution is to buy the rights for the art and have a proper printer handle it. It might be a tad more expensive :)

They package the giclees for TR themselves, so hopefully that solves these issues.

[SwiftDeath]

The sad thing is the damage really doesn't appear to be from shipping

I mean the worst of it that I've seen has to be from handling/packaging which just makes me sad :(

[The Russian Bear]

Any idea if they will also refund the cost of shipping it back to them?

[MortalMonday]

Actually, I'm not sure that you'll have to ship them back. As Ras said, they may just ask you to rip them apart and send them pics of the ruined lithos.

[MortalMonday]

The sad thing is the damage really doesn't appear to be from shipping

I mean the worst of it that I've seen has to be from handling/packaging which just makes me sad :(

The damage is definitely mostly due to the way that the lithos were handled, rolled, and stuffed in the tube.

[rasmusvn]

Actually, I'm not sure that you'll have to ship them back. As Ras said, they may just ask you to rip them apart and send them pics of the ruined lithos.

That is generally how it works, if they're damaged. They also refund the original shipping. At least they did in this case.

http://i1031.photobucket.com/albums/y373/rasmusvn/Forum/Misc/Untitled.png
-

Hi Rasmus,

In order for me to refund your money, please follow these three steps.
?Please send us a digital photos of the damaged lithograph, packaging, and lithograph number.
?Please include the lithograph number in your email.
?Please destroy this litho by hand tearing off the signature and number and provide photo to us.

-

After 2-3 of these I got annoyed. It doesn't beat the "Reaper Attack" lithograph though.

[SwiftDeath]

It certainly seems like the best scenario so that you don't have to pay return shipping but it's still got to hurt to destroy beautiful VG lithos like that even if they are damaged :(

[amb6883]

The damage is due to how tight they were rolled, which makes no sense since they shipped them in 4 inch tubes and had plenty of room. I just my hope my TR giclee's are shipped flat.

[MortalMonday]

I hope to God they don't ship the TR gicless flat. Rolled would be better, so long as Treehouse staff carefully roll and carefully pack them. Since the warehouse people are not touching the giclees, I have faith that the Treehouse office people will roll them correctly.

Packing them flat comes with its own set of problems. Best to avoid them altogether. If they pack them properly, then flat would be fine; but the problem with this is that properly packing them flat would require a lot of resources and a lot of time; which I'm sure they would not bother doing.

[thefunk007]

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!

[Romeo]

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!


I wonder if that's why Ryan has disappeared the past week.

[SwiftDeath]

I wonder if that's why Ryan has disappeared the past week.

He's already answered why he doesn't respond to these sorts of things

I tend to stay quiet about customer service issues because I'm not actually involved in customer service. I read about damages, and it bums me out, and I try to surface it to the right people so we can at least try to prevent further issues like this. But what happens to you in each case is up to customer service and I didn't feel particularly helpful chiming in. To say nothing of the backlog of my actual job piling up and having less time to chat with you all. I'm not trying to perpetrate a cover-up or hide out--I just don't always have useful information to share and repeated apologies can ring hollow, which is another thing I'd like to avoid seeming....

[Matt16]

Just to add got mine today and the Skyrim Lith has very small creases over large parts of the print - not happy and sent Treehouse an email!

same here, the Fallout one has a mark as well :(

Will email Treehouse later

[SwiftDeath]

same here, the Fallout one has a mark as well :(

Will email Treehouse later

That's a shame :(

My fallout litho had a crease/indent on the artwork itself which detracts from it

There are no replacement lithos for Fallout or Skyrim to my knowledge so a refund or maybe some type of partial refund are the only options :shrug:

[Matt16]

That's a shame :(

My fallout litho had a crease/indent on the artwork itself which detracts from it

There are no replacement lithos for Fallout or Skyrim to my knowledge so a refund or maybe some type of partial refund are the only options :shrug:

Yeah it blows :(

Is the mark on your Fallout one towards the top right hand corner, a few inches in?

[rasmusvn]

I don' think a full refund is possible unless it's torn.

That being said one could always use their e-mail against them, if it came to that.

Writing that something should be in mint condition is quite stupid, although it is admirable.

Anyways, it would seem they put all four lithos in one tube for my order, so I'm really looking forward to that.

[SwiftDeath]

Yeah it blows :(

Is the mark on your Fallout one towards the top right hand corner, a few inches in?

Yes more or less I would describe it as more in the middle right of the artwork

Pics if it helps
http://i1055.photobucket.com/albums/s517/Jebus900/Recent%20Purchases/IMG_2656_zps4485fa4b.jpg

http://i1055.photobucket.com/albums/s517/Jebus900/Recent%20Purchases/IMG_2661_zps828cc762.jpg

[SwiftDeath]

I don' think a full refund is possible unless it's torn.

That being said one could always use their e-mail against them, if it came to that.

Writing that something should be in mint condition is quite stupid, although it is admirable.

Anyways, it would seem they put all four lithos in one tube for my order, so I'm really looking forward to that.

What email are you referring to rasmusvn? Did an email you get from treehouse claim you should have received your lithos in mint condition?

Suks about your lithos being stuffed together

While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

[Matt16]

Yes more or less I would describe it as more in the middle right of the artwork

Pics if it helps
http://i1055.photobucket.com/albums/s517/Jebus900/Recent%20Purchases/IMG_2656_zps4485fa4b.jpg

http://i1055.photobucket.com/albums/s517/Jebus900/Recent%20Purchases/IMG_2661_zps828cc762.jpg

Same place as mine which seems a bit odd.




While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

While it was a 4 inch tube, both Litho's were rolled to about an inch, wrapped in clear plastic then put in the tube which makes loads of sense :scratch:

[SwiftDeath]

Same place as mine which seems a bit odd.




While it was a 4 inch tube, both Litho's were rolled to about an inch, wrapped in clear plastic then put in the tube which makes loads of sense :scratch:

Sigh it's as I thought damage before it shipped and across several from the looks of things

What's the point of mailing it in a tube if you're not going to use the tube? :facepalm:

[rasmusvn]

What email are you referring to rasmusvn? Did an email you get from treehouse claim you should have received your lithos in mint condition?

Suks about your lithos being stuffed together

While not ideal a 4" tube would allow for them to be reasonably well packed if it was done correctly which I doubt it was

More or less.

I'm talking about the replacement e-mail, which says:

The order to have them reprinted is in, and they will be rushed to our
warehouse when they're done so they can start shipping out to you in
mint condition right away. We're being told to expect shipping to
start the week of April 1st, but we'll do everything we can to make
sure you get as perfect a litho as possible as soon as possible.

So why should one accept only a partial refund when they apparently ship out in mint condition? And the litho being wavy or creased doesn't fall under "as perfect as possble".

It's also frustraing that they make a statement like the above, when they also say:

...standard caveats apply here where perfection is impossible to deliver and damage is a sliding scale of severity, but we do honestly want to work things out when things go wrong

I think I sound like a broken record :)

[SwiftDeath]

From what I can tell Rasmsuvn, you've had a lot of dealings with Treehouse lithos in the past so your input is certainly welcomed and I'm sure your complaints are warranted

I agree that they're contradicting themselves if they state shipped mint condition then say may be damaged

I may complain and try to get a partial refund or something

I just don't want the damage on my litho to fall to the wayside as it DOES bother me

[rasmusvn]

From what I can tell Rasmsuvn, you've had a lot of dealings with Treehouse lithos in the past so your input is certainly welcomed and I'm sure your complaints are warranted

I agree that they're contradicting themselves if they state shipped mint condition then say may be damaged

I may complain and try to get a partial refund or something

I just don't want the damage on my litho to fall to the wayside as it DOES bother me

You'll probably get a 10% refund, that's what I've been offered for partial damage before, so unless something has changed..

I think I've had a minimum of 10 replacements, and I didn't even catch the ME2-lithos.

Looking over the tickets I found this gem :D

June 26, 2012 11:22 am
...and out of 225 Crucible lithos, only 2 were reported damaged (including yours). So getting a replacement in perfect condition is more likely.

One day later...

June 27, 2012 02:22 pm
Yes....I think someone opened the flood gates.... (of damaged prints)

[Queen of Mudcrabs]

I received my goodies last week. Ryan, do you guys get a lot of complaints about mugs with broken handles upon arrival?

My Dishonored-mug arrived with the handle rattling around in pieces in the bubble wrap. I think the problem is that the white box the mug was put in is too small when holding the mug wrapped in bubble wrap. The two strips of bubble wrap makes the mug so big that it forces the box into a rhombus-shape where the handle gets trapped in one of the pointy corners (pic below). If the box then gets thrown around inside the shipping box there is a good chance of the mug handle getting some ugly blows during handling and transport.

I would suggest using a box that is big enough to not get bent out of shape when bubblewrap is added.

I got the issue resolved with customer service in a flash and I am getting a replacement sent my way (thank you, Chantel :hug:). I have to give your customer service gentlemen and gentleladies a big thumbs up :thumb:
Unlike a certain other online store (rhymes with booby-loft) it seems like you guys actually care about having satisfied customers!


----------------------------------
The box was more out of shape than in this picture I sent to customer service.
http://img19.imageshack.us/img19/866/cimg5030g.jpg

[Mancoon]

I just got my dishonored prints today. I only opened one so far but its pretty much fucked. It was packaged nicely, someone with sausage fingers must have rolled it up because it has big creases all the way up it. Treehouse If your listening you need to fire however rolls your prints cause it looks as if they damaged the whole lot, anyone know if any replacement dishonored prints are left??

[Mancoon]

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

[SwiftDeath]

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

I've been meaning to but haven't done it yet

I believe this is where you submit a ticker to customer service

https://bethesdastore.zendesk.com/anonymous_requests/new

[rasmusvn]

I would suggest creating a login first (it's seperate from the store itself).
https://bethesdastore.zendesk.com/access/unauthenticated

The Dishonered prints are still in stock, so I believe you'll get replacements, if you tear up the old ones. Then you can just pray the replacements don't arrive damaged.

[Mike1888]

This thread scares me.

Hopefully I get lucky and my stuff is okay.

[Mancoon]

the prints are awesome I just can't frame it its got at least six or seven different creases through the middle of the print. They need to hire some new people, did you see that huge pile of returned skyrim prints earlier in the thread. thats unacceptable for that many to be damaged, someone doesn't like thier job, I imagine it gets repetitive rolling prints but really?

[SwiftDeath]

I'm new to collecting lithos but it does seem like they need to work out their warehouse issues as it seems to be a fairly common problem which is unacceptable

I mean we are collectors after all so can we not expect things to arrive undamaged?

Scratch that can we not expect our items to make it safely into the packing materials at the very least? As we know a lot of the common damage is handling related and not even shipping related

[Mancoon]

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

[SwiftDeath]

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

Yep that's what I'm doing with my dishonored print

Has a bit of damage at the edges but "could probably be hidden when framed"

Hopefully I won't have to use that quote on any of my Tomb raiders

[rasmusvn]

Ok I opened up the stealth print and its not that bad, it still is damaged, the corner is bent as if someone dropped it on one corner but its no where near as bad as the other one. I will probably take my chances and keep this one just encase I get one worse off

Or you could write:

"Based on past experience I won't tear the print until the replacements arrive, as I've often experienced that the replacements have damage too".

I don't know if they accept that, if this is one your first buys, but it has worked for me.

[Queen of Mudcrabs]

did you guys file a complaint through the bethesada website store? or did you go to treehouse. I only see an email in customer support on the store website, is there where I complain

I sent an email to store@bethsoft.com. You can find that address along with their exchange policy printed on the package slip included in your order.

[rasmusvn]

So... order received.

Rolled way too tight - check
Bend coners - check
Waviness- check
Creases - check
Two missing lithographs - check

It doesn't say anything about several shipments.

:hammer:

The colors on the Wasteland lithograph are nice, not that it really matters now.

[Amnoz]

I've been on the fence about getting the Crossbone print, after all the comments, maybe they're not worth the risk, hassle and money?

Can someone give me some advice on the matter, I'm really torn.

[Mike1888]

I've been on the fence about getting the Crossbone print, after all the comments, maybe they're not worth the risk, hassle and money?

Can someone give me some advice on the matter, I'm really torn.

Based on this thread, definitely hold off.

I ordered the Dishonored lithos and still haven't received them. I'll let you know how they turn out in this thread.

[Treehouse_Ryan]

Based on this thread, definitely hold off.

I ordered the Dishonored lithos and still haven't received them. I'll let you know how they turn out in this thread.

200 left, so you're probably safe to wait until we get some of this figured out [hopefully], or you have more data points from people posting here.

Regardless, if you do order and don't get something you're satisfied with, that's going to be disappointing, but it's only a few emails to get at least mostly sorted out. You're not going to be totally hung out to dry because we're having trouble with the warehouse shipping art....

Waiting on some additional information about the Wasteland and Skyrim lithos (and lots of other things).

[The Russian Bear]

Just got my first of my two Skyrim Lithos, number 4/300 and no damage on initial inspection, will have a more detailed inspection when i get back from classes.

[Dreamcazman]

Just thought I'd share how I received my lithographs.

They arrived today and on at first glance it appears my Skyrim litho is free of any creases in the middle of the picture that some of you experienced. There is however a small crease in one of the corners of about 5mm. I'm not how this was caused, maybe during printing, I don't know. It's probably not worth making a song and dance over it as it will be framed and I don't plan on selling it.

http://users.on.net/~ckpichler/litho.jpg

The two Dishonored lithos seem to be perfect. :)

[SwiftDeath]

So your lithos were rolled on the inner wall of the shipping tube?

Others were rolled tight and put into the tube seperately

[Dreamcazman]

So your lithos were rolled on the inner wall of the shipping tube?

Others were rolled tight and put into the tube seperately
No, mine were the same, probably rolled to half the diameter of the tube, placed in a plastic tube like bag and then put into the mailing tube.

Cannot understand why they were rolled so tightly when you've got all that real estate that could be utilised. :shrug:

[Galahad]

Just got my first of my two Skyrim Lithos, number 4/300 and no damage on initial inspection, will have a more detailed inspection when i get back from classes.

#4----Lucky!!

[SwiftDeath]

No, mine were the same, probably rolled to half the diameter of the tube, placed in a plastic tube like bag and then put into the mailing tube.

Cannot understand why they were rolled so tightly when you've got all that real estate that could be utilised. :shrug:

I would count yourself lucky then as a lot of others were sent in the same way and turned up damaged in all sorts of fun ways because of it :(

[MortalMonday]

Vault Tec watch. It's only $60:
http://store.bethsoft.com/accessories/vault-tec-modify-watch.html

[Madigan]

"Excuse me sir, what time is it?"

http://i.minus.com/irCoQGFe9DyUe.jpg

"I have no idea"

[SwiftDeath]

I wonder if the watch face looks cool outside the wristband

That wristband looks ugly and cheap

[MortalMonday]

I'm curious as to what the custom tin looks like. The watch comes in said tin.

[SwiftDeath]

I'm curious as to what the custom tin looks like. The watch comes in said tin.

I saw that

Oddly enough I'm debating spending 60 bucks just to get an official Fallout watch tin

I love my tins after all

[blingaling]

I saw that

Oddly enough I'm debating spending 60 bucks just to get an official Fallout watch tin

I love my tins after all

Me too. It sure is an ugly watch though.

[MortalMonday]

I just spent $60 for the tin primarily, lol.

It better be awesome, lol.

[SwiftDeath]

I just spent $60 for the tin primarily, lol.

It better be awesome, lol.

I'm holding out for a while

If it sells out, it sells out

That is one funky watch for sure

Might just be waiting to see what the tin looks like from you :P

[Treehouse_Ryan]

I wonder if the watch face looks cool outside the wristband

That wristband looks ugly and cheap

The wristband does look odd, but in person they're really nice. They don't feel like a rubber, and are a much smoother, cooler silicone-type-thing. It doesn't mess up your arm hair and it's actually kind of slick.

The watch was intentionally made to be a bit ugly based on the idea of it being a standard-issue thing from Vault-Tec.

The face has hook-type fasteners for clipping into some recesses in the band, so it's not like a fob or pocket-watch or anything. But I think you'll hate the wristband much less when it's in your hands.

I'm curious as to what the custom tin looks like. The watch comes in said tin.

I can send you a picture of the PvZ tins. I haven't seen a final for it yet, but the graphic for the tin will be spartan and military-surplus-styled and cool looking.

[blingaling]

Alright I'll bite. Ordered.

[Treehouse_Ryan]

Alright I'll bite. Ordered.

You guys should know the tin is cylindrical, and not something that looks like a steelbook....

I'm about 80% behind these. Others here think they could be big. I wish our cost on them was a bit lower so we could maybe come in at fifty bucks instead of sixty. Will be very curious to know what you guys think when/if you get one.

Got approval today on a screenprint for a different Bethesda game, and I'm 120% behind it. Can't wait to own one of those....

[SwiftDeath]

I got one as well

Looking forward to the tin

Don't have overly high hopes on the watch so shouldn't be too hard to please

[chiakri]

Ordered. I was really looking forward to the watch from tranquilly lane, but it is what it is :)

[Treehouse_Ryan]

Ordered. I was really looking forward to the watch from tranquilly lane, but it is what it is :)

Still trying to work that one out....

[SwiftDeath]

Ordered. I was really looking forward to the watch from tranquilly lane, but it is what it is :)

Still trying to work that one out....

Yeah that would've been an amazing item

http://hydra-images.cursecdn.com/fallout.gamepedia.com/5/53/Vault_Boy_Watch_-_Color.png
One of those things I would make myself if I collected custom stuff

[chiakri]

It is amazing and I would spend good $$ for an official Bethesda one!

[amb6883]

Got approval today on a screenprint for a different Bethesda game, and I'm 120% behind it. Can't wait to own one of those....

Any hints? Release date?

[Treehouse_Ryan]

Any hints? Release date?

Trying to see if we can get it done in time for Quakecon, but not looking likely. I expect sometime in August is a safe bet.

Will consider entertaining guesses, but this is by the biggest-name poster artist we've gotten, so don't want to spoil any big reveal we work out.... You guys are going to flip.

(No, it's not Olly Moss.)

[Mike1888]

Got approval today on a screenprint for a different Bethesda game, and I'm 120% behind it. Can't wait to own one of those....

Please be Wolfenstein.

[amb6883]

Trying to see if we can get it done in time for Quakecon, but not looking likely. I expect sometime in August is a safe bet.

Will consider entertaining guesses, but this is by the biggest-name poster artist we've gotten, so don't want to spoil any big reveal we work out.... You guys are going to flip.

(No, it's not Olly Moss.)

You have me intrigued. :think: Can you at least say which game it is for?

[SwiftDeath]

Trying to see if we can get it done in time for Quakecon, but not looking likely. I expect sometime in August is a safe bet.

Will consider entertaining guesses, but this is by the biggest-name poster artist we've gotten, so don't want to spoil any big reveal we work out.... You guys are going to flip.

(No, it's not Olly Moss.)

Hmm Craig Mullins perhaps?

And like mike said maybe wolfenstein?

Or the evil within?

[Treehouse_Ryan]

Big name in screenprints. First time doing game art, so definitely not Mullins.

[SwiftDeath]

Big name in screenprints. First time doing game art, so definitely not Mullins.

Ooh so famous for posters but not game posters

I like this game :)

Realize you can't tell us etc. but guessing is still fun

[Mike1888]

I was thinking Tyler Stout would be perfect for a wolfenstein screenprint.

But he did Sleeping Dogs I think so can't be him then.

[amb6883]

Martin Ansin perhaps? or make me really happy with a Elder Scrolls Aaron Horkey?

[blingaling]

coop+morrowind for tha win!

[MortalMonday]

Martin Ansin perhaps? or make me really happy with a Elder Scrolls Aaron Horkey?

Oh God, Ansin would be incredible!

[chiakri]

Hmm.. I'm intrigued..

[Treehouse_Ryan]

Four new lithos/giclees dropping today in just under two hours.

New screenprint I've been talking about (no one has guessed correctly) is printing now and we're going to try to reveal it at Quakecon (along with some other suprises).

[chiakri]

But I have limited computer access in under two hours!! :-D

[Treehouse_Ryan]

But I have limited computer access in under two hours!! :-D

You have forty-five minutes to work it out, I guess.

Dishonored is another painting. It's cooler than Daud and the Pendleton Twins and looks a little like an old-world thing. I'm digging it, but the Dishonored art has been slow to sell out historically.

Skyrim is the last key-art. Too similar to the other ones, in my opinion, but is another litho instead of a giclee.

Fallout is a good piece, but we didn't get to do any of the transformative stuff I wanted to do to make it really feel special. You guys may like it, but it feels a little bit like a missed opportunity to me. Giclee and not litho. Hard to predict how it will do.

ESO one is the best of the batch (and not key art!), but most of you haven't played that game enough to care about that yet, I'm assuming.... Giclee.

[chiakri]

Oh good I know what to look out for. Thanks!

[chemgear]

Time to open the wallet again! :)

And just after I put in an order 2 days ago! :blackeye: "Pile of Loot" shipping option, hehe?

[chiakri]

I'm going to take a pass. I agree with you about the work, but I look forward to future ones!!

[SwiftDeath]

Fallout is a fine piece

Looks like its meant to be a poster but will be nice as a giclee

Going for that propaganda feel to it and gets some of it right

Dishonored is fine but not picking it up yet

If it sells out it sells out no big deal

ESO is ok but I liked the lithos better

Skyrim is derivative like you said

Too similar to the other ones but got it anyways

[Kieffer]

The Skyrim lithograph is nice but the Vault-Tech giclee is just hideous...:sick:

[blingaling]

16x20 on the Fallout... I'm in the air about it. Going to pass on the others though for sure.
The Skyrim prints get less and less interesting. This one is the worst.

edit:
I just can't do it. The second detail picture on the Fallout convinced me to pass.

[amb6883]

Not sure what to think of these new ones yet.

Right now I am trying to decide if in the new fallout giclee he's playing catch with Hitler or not. For now it looks like I am waiting for the screen print.

Like the changes to the shipping procedures though.

[Kieffer]

With so much opportunities for a stunning Fallout giclee, why chose this "art" piece instead of more recognizable Fallout universe pieces of art ?

The detail picture of the giclee on the store is shocking.
If this is the final product, why would anyone put this on a wall inside his house ?
It's messy, unfinished and too clean to suggest the Fallout universe tone.
I don't understand how this giclee managed to go on sale.

[Treehouse_Ryan]

Check out this crazy shit:

http://i.imgur.com/uviDPgu.jpg

Also coming soon, and also amazing, and also by a name you may have heard of. Will reveal a bit more if anyone can guess what's behind the gun or who the artist is (long shot).

This is in addition to the screenprint I was talking about earlier.

[vhal_x]

Sam Spratt? Only guessing because I know he likes to use blues, etc for shading and stuff xx

[Treehouse_Ryan]

Sam Spratt? Only guessing because I know he likes to use blues, etc for shading and stuff xx

Interesting guess, but wrong. More comic-book background and much darker and more evil than Spratt.

[blingaling]

Going in for the legitimate guess this time... maybe Bill Sienkiewicz?

[Treehouse_Ryan]

Going in for the legitimate guess this time... maybe Bill Sienkiewicz?

Wow. Awesome guess, but no.

You guys are going to have an easier time guessing the content than the artist, I think, but I love seeing what artists you're into.

[vhal_x]

I'd rather guess the artist, since that's the more challenging one :P

Todd McFarlane? xx

[vhal_x]

Or John Romita Jr?

I'm struggling here :rotf: xx

[MortalMonday]

I wish they would've stuck with the original design of the fallout piece:

http://i2.photobucket.com/albums/y19/mishimakazama/poster-768.jpg


Still though, I had to get it. If only because it's the closest thing to the original, and I've been fruitlessly trying to find that poster for years.

[Clusks]

Hmmm, I really want the watch, but want to know, how are Bethesda for packaging?

I'm really interested in the tin too, and think this could look really cool, but I'm worried with it being sent to the UK the tin might get damaged in transit.

[SwiftDeath]

I wish they would've stuck with the original design of the fallout piece:

http://i2.photobucket.com/albums/y19/mishimakazama/poster-768.jpg


Still though, I had to get it. If only because it's the closest thing to the original, and I've been fruitlessly trying to find that poster for years.

That was an actual legitimate poster?

I've had that image on my computer for years :(

Original would've been better

[MortalMonday]

They've gotten a lot better at packaging items. The dead space 3 Dev team tin, for isnstance, is extremely fragile; yet I believe most of them made it to their destinations safely due to excellent packaging.

[MortalMonday]

That was an actual legitimate poster?

I've had that image on my computer for years :(

Original would've been better


I believe they made posters of that image for an old E3 event.
I can assure you, it's extremely rare. In my opinion, that is the holy grail of Fallout collectibles; though I'm partial to posters.

[SwiftDeath]

I believe they made posters of that image for an old E3 event.
I can assure you, it's extremely rare. In my opinion, that is the holy grail of Fallout collectibles; though I'm partial to posters.

Ah ok so it's a bit like some of the t-shirts then not well documented and limited to some of the conventions

Even if it is as rare as you say and it probably is I'd consider other things higher up on the grail list but I know your love affair with posters :P

[MortalMonday]

I just noticed the promo image for the fallout giclee says that it's limited to 200, but the product page says that it's limited to 250. Which is it?

https://fbcdn-sphotos-g-a.akamaihd.net/hphotos-ak-ash4/q71/s720x720/3641_10151780883402673_1792057374_n.jpg

[flatout]

Just noticed all the new lithos and giclees.

Mortal is right it does say 250 on the page... I bet 250 is right though.


One thing keeps crossing my mind every time a new LE comes out.... how many editions are they going to make?

[Treehouse_Ryan]

Just noticed all the new lithos and giclees.

Mortal is right it does say 250 on the page... I bet 250 is right though.

One thing keeps crossing my mind every time a new LE comes out.... how many editions are they going to make?

Damn. Cynical crowd....

Good catch Mortal! This was supposed to be 200 but we put it in the store wrong. Will have to find out if we sold more than we were supposed to.... I just made it out of stock until we get all the orders lined up, but it looks you said something right in time. If my quick digging turned up correct numbers, the worst case is that we have exactly two fewer held back than normal.

[MortalMonday]

That means it already sold out then? If that's true, Damn! Those went fast!

[Treehouse_Ryan]

That means it already sold out then? If that's true, Damn! Those went fast!

I'm surprised too....

If these two new prints I'm so excited about fail to sell, I'm going to lose a lot of faith in video game fans.

[MortalMonday]

I assumed that Fallout giclee would be popular. But again, I'd been looking for that image for a looooong time, so my opinion is a bit biased. I was surprised to see so many negative comments about that print in this thread.


The ESO giclee looks amazing as well.

[MortalMonday]

By the way, thanks for not making the edition sizes on these new prints high. 200 of the Fallout print, for instance, is just perfect.

[Treehouse_Ryan]

By the way, thanks for not making the edition sizes on these new prints high. 200 of the Fallout print, for instance, is just perfect.

The two I keep teasing are a little higher, but are worth it.

They're both editions of 333....

[flatout]

Darn was about to order one... figures.


I was not being cynical... especially about the Fallout lithos but mostly about the Dishonored and Skyrim ones (mostly Dishonored) that have not sold very well (I mean the old Cross Bones ans Stealth ones).

BTW Ryan... why no pics of the watch tin?

[Treehouse_Ryan]

Darn was about to order one... figures.

I was not being cynical... especially about the Fallout lithos but mostly about eh Dishonored and Skyrim ones (mostly Dishonored) that have not sold very well (I mean the old Cross Bones ans Stealth ones).

BTW Ryan... why no pics of the watch tin?

We don't have a sample yet.... I'll post some stuff for you guys when I can, though. Getting ready for Quakecon has kicked my ass this week. I still haven't seen final art for the thing, but I'll make sure you guys see the PvZ ones we made, and I'll post the art or a mockup if I'm allowed to.

Try to temper your excitement about them, though. They're going to look cool, but probably less cool than you're building up.

[flatout]

We don't have a sample yet.... I'll post some stuff for you guys when I can, though. Getting ready for Quakecon has kicked my ass this week. I still haven't seen final art for the thing, but I'll make sure you guys see the PvZ ones we made, and I'll post the art or a mockup if I'm allowed to.

Try to temper your excitement about them, though. They're going to look cool, but probably less cool than you're building up.

Okay, thanks. Look forward to seeing what the tin will be.


Thanks again.

[MortalMonday]

If at all possible, please don't put the product stickers on the new giclees. I don't know if they're harmful to the art at all; but better safe than sorry. Thanks!!

By the way, i don't wanna make it seem like I'm telling you how to do your job,lol.

It's just feedback. :D

[mrspicytacoman]

Check out this crazy shit:

http://i.imgur.com/uviDPgu.jpg

Also coming soon, and also amazing, and also by a name you may have heard of. Will reveal a bit more if anyone can guess what's behind the gun or who the artist is (long shot).

This is in addition to the screenprint I was talking about earlier.
based on the gun, im going to say its a handgun from fallout
and id be pretty stoked if it was joshua graham behind the gun

[Clusks]

Gave in and got the Fallout watch :D Just hope you're right about them and their packaging, Mortal!

[Treehouse_Ryan]

based on the gun, im going to say its a handgun from fallout
and id be pretty stoked if it was joshua graham behind the gun

It is not Fallout at all, but Joshua Graham is a clever guess.

Also, welcome!

[Kieffer]

With this kind of gun, i would suggest Doom or Rage ?

[Treehouse_Ryan]

With this kind of gun, i would suggest Doom or Rage ?

Hot!

So for the next reveal, who or what is holding it?

[Madigan]

Cyberdemon!!!!!!!!!!!!!!!

[Treehouse_Ryan]

Cyberdemon!!!!!!!!!!!!!!!

A winner is you! (And then all of us when this beast comes out.)

http://wayshak.tumblr.com/post/55763647232/what-im-working-on-tonight

Will think of something new to reveal the rest of it.

Also, no one has gotten the screenprint artist yet.

[Treehouse_Ryan]

See also: http://wayshak.tumblr.com/post/55323793915/roughed-out-some-poses-this-past-afternoon-for

[shadow]

I really like the Vault-Tec watch because of it's minimalistic design and it looks like something Vault-Tec would have mass produced for soldiers. My concern is the size though. My wrist is somewhere around 5 to 6 inches. It's basically just the bone with some skin on it. Ryan, do you happen to know how well the strap will fit small wrists?

[Treehouse_Ryan]

I really like the Vault-Tec watch because of it's minimalistic design and it looks like something Vault-Tec would have mass produced for soldiers. My concern is the size though. My wrist is somewhere around 5 to 6 inches. It's basically just the bone with some skin on it. Ryan, do you happen to know how well the strap will fit small wrists?

Naomi was working SDCC with us and wore the PvZ ones all weekend. She's almost certainly smaller than you (5 foot nothing and not more than a buck) and it worked better than I would have predicted based on the size of the watch.... Your mileage may obviously vary, but she pulled it off without it looking awkward.

[shadow]

Naomi was working SDCC with us and wore the PvZ ones all weekend. She's almost certainly smaller than you (5 foot nothing and not more than a buck) and it worked better than I would have predicted based on the size of the watch.... Your mileage may obviously vary, but she pulled it off without it looking awkward.

Okay, thank you. I am always worried about the straps being too long on watches, but it sounds like I will be fine. I look forward to seeing the tin.

[chemgear]

I think Ryan/Treehouse linked even more information about that art. Don't want to directly link in case people are still trying to keep it a surprise.

[amb6883]

I think Ryan/Treehouse linked even more information about that art. Don't want to directly link in case people are still trying to keep it a surprise.

I like spoilers! Post the the link please.

[chemgear]

Well, I will just point you to the Treehouse facebook feed itself. Can't get in trouble that way if they posted it themselves!

(That and hopefully get more people to follow them on social media!)

[blingaling]

Both are way cool!

[amb6883]

Facebook is blocked at my work :tumbleweed:

[thefunk007]

Damn missed the Fallout Giclee :-(

[Damnation]

How long until the Cyberdemon is available?

[threedaytorture]

I was gonna say the same, wait is killing meh.

Sent from my VS840 4G using Tapatalk 2

[chiakri]

Got my shoes today. Was so excited when I saw the bag until I realized what that meant. Bag + box of shoes inside = crushed box. :( well the box idea was awesome, just wish it was packed better..

[SwiftDeath]

Got my shoes today. Was so excited when I saw the bag until I realized what that meant. Bag + box of shoes inside = crushed box. :( well the box idea was awesome, just wish it was packed better..

:(

Always hate receiving damaged post

[Treehouse_Ryan]

Got my shoes today. Was so excited when I saw the bag until I realized what that meant. Bag + box of shoes inside = crushed box. :( well the box idea was awesome, just wish it was packed better..

[bangs head on desk]

Will address with warehouse immediately.

[chiakri]

Shoes are pretty awesome though... I might have to purchase another pair for show and have these for play.

[ingmar1988]

[bangs head on desk]

Will address with warehouse immediately.

I think the problem is, many people dont understand collectors? With most products it doesnt matter if the packaging is a little damaged, but for us collectors everything has to be 100% right. I think this really has to sink in to whoever packages things sold to collectors.

[blingaling]

I think the problem is, many people dont understand collectors? With most products it doesnt matter if the packaging is a little damaged, but for us collectors everything has to be 100% right. I think this really has to sink in to whoever packages things sold to collectors.

Exactly! The packaging is part of the item! Many collectors will never remove their items from the packaging, and for them, the packaging is all anyone will ever see, making it possibly even more important than the item itself.

[amb6883]

How long until the Cyberdemon is available?

Both are up on the site now and for sale on Friday August 16th.

Kind of wish the Godmachine print had a something on so that you could tell it was a Doom print.

[blingaling]

Both are up on the site now and for sale on Friday August 16th.

Kind of wish the Godmachine print had a something on so that you could tell it was a Doom print.

All the open space on the Cyberdemon looks like it's meant to have some text. It's cool but I can't see it hanging in the house, The Icon of Sin... I'm all over that. I think it's instantly recognizable for Doomguys and Doomgals and works well without any text.

[amb6883]

All the open space on the Cyberdemon looks like it's meant to have some text. It's cool but I can't see it hanging in the house, The Icon of Sin... I'm all over that. I think it's instantly recognizable for Doomguys and Doomgals and works well without any text.

I just do not want to have to explain to everyone who hasn't played the game why I have demon head on my wall. I still probably get it. Passing on cyberdemon.

Anyone know if it has metallic inks?

[amb6883]

The Doom prints are up.

http://store.bethsoft.com/art/screenprints.html

http://store.bethsoft.com/art/giclees/wayshak-echoes-in-the-darkness-giclee.html

[Treehouse_Ryan]

Anyone know if it has metallic inks?
Negative on metallic inks. This photo (http://store.bethsoft.com/media/catalog/product/cache/23/image/9df78eab33525d08d6e5fb8d27136e95/a/r/art-screenprint-doom-godmachine-detail.jpg) is really pretty accurate. There's a very slight coating/shine to the black, but nothing metallic (the art is metal enough). :)

The Doom prints are up.

Damn you're fast.

[Crimson_Dragon92]

Negative on metallic inks. This photo (http://store.bethsoft.com/media/catalog/product/cache/23/image/9df78eab33525d08d6e5fb8d27136e95/a/r/art-screenprint-doom-godmachine-detail.jpg) is really pretty accurate. There's a very slight coating/shine to the black, but nothing metallic (the art is metal enough). :)



Damn you're fast.


Hey Ryan, any news on if any new Mass Effect prints will be up soon? :)

[Treehouse_Ryan]

Hey Ryan, any news on if any new Mass Effect prints will be up soon? :)

Possibly something cool next week. Have seen progress sketches, but don't know if she'll be done in time.

[chemgear]

^ Oh, will have to keep my eye out for it!

[Crimson_Dragon92]

Possibly something cool next week. Have seen progress sketches, but don't know if she'll be done in time.

Awesome thanks! I hope we get to see some more Garrus prints. ^^

[v1sav1s]

A full fledged Jack litho would be a dreamy. :swoon:

[Clusks]

Got my Vault Boy Tee of the month through today (bought two as I wanted to wear one and keep the cool packaging), but got charged an extra ?18 =( Not sure if it's for customs fees or something, looks like it was sent to Germany and then to UK, is this normal?

[Treehouse_Ryan]

Got my Vault Boy Tee of the month through today (bought two as I wanted to wear one and keep the cool packaging), but got charged an extra ?18 =( Not sure if it's for customs fees or something, looks like it was sent to Germany and then to UK, is this normal?

That sucks, sorry. We've had a bunch of complaints with the new way MSI is handling UK shipments (and elsewhere). I'm told we've changed shipping methods to a duty pre-paid option about two weeks ago, so you shouldn't have this issue on next month's tees.... You'll have to pay a little more up front now (fees should be the same, but we have to collect a percentage of the total as VAT), but at least there shouldn't be any more surprises on delivery. Or maybe I should just say fewer surprises? International shipping is really hard, but we're working on it.

Do you like the shirt at least?

[Clusks]

That sucks, sorry. We've had a bunch of complaints with the new way MSI is handling UK shipments (and elsewhere). I'm told we've changed shipping methods to a duty pre-paid option about two weeks ago, so you shouldn't have this issue on next month's tees.... You'll have to pay a little more up front now (fees should be the same, but we have to collect a percentage of the total as VAT), but at least there shouldn't be any more surprises on delivery. Or maybe I should just say fewer surprises? International shipping is really hard, but we're working on it.

Do you like the shirt at least?

I love it thanks :D But why did you guys have to make the packaging so cool?! Almost made me want to open neither of them! Haha.

Just a question then, I bought the pre-sale Vault-Tech watch and it's all paid for, and I think it was before 2 weeks ago (might've been around that time). Will I receive a similar charge for that?

[Treehouse_Ryan]

I love it thanks :D But why did you guys have to make the packaging so cool?! Almost made me want to open neither of them! Haha.

Just a question then, I bought the pre-sale Vault-Tech watch and it's all paid for, and I think it was before 2 weeks ago (might've been around that time). Will I receive a similar charge for that?

Well at least there's some positive to the story, then. Glad you liked it!

The watch will probably ship the old way.... Add another one to your cart and compare the new shipping quote to what's in your receipt. If the shipping on your receipt is lower than what it is today, it might be worth your while to cancel the first order and try again. I know that's a hassle, and I'm sorry for that, but you guys have some horrible stories about fees so I've learned to just expect the worst....

[ingmar1988]

That sucks, sorry. We've had a bunch of complaints with the new way MSI is handling UK shipments (and elsewhere). I'm told we've changed shipping methods to a duty pre-paid option about two weeks ago, so you shouldn't have this issue on next month's tees.... You'll have to pay a little more up front now (fees should be the same, but we have to collect a percentage of the total as VAT), but at least there shouldn't be any more surprises on delivery. Or maybe I should just say fewer surprises? International shipping is really hard, but we're working on it.

Do you like the shirt at least?

to be clear...when the duty is prepaid, is it exactly the VAT? Or are there any additional cost? (since you guys will have to process that i guess?)

Anyways, i really like this, because the worst thing with import fees is the share that the postal companies take.

ALSO I JUST CHECK, ITS NOT AVAILABLE FOR THE NETHERLANDS YET, CAN YOU TELL ME IF ITS COMING SOON? (because i would order a lot more stuff in that case!!!)

[asiak75]

This all sucks...why is it that the customer has to take charge of customs...why can this not be calculated by the shop and billed at the time of purchase???...I mean as stupid as we may look I think this are reckless techniques by retailer to not take responsibilities and lousy excuses as it would show the actual purchase price and therefor send the sales into the abyss!!!. i got cross screwed twice this week with the Irrational Bioshock plushy 30 Euros Fee and the Skyrim Giclee print another 30 Euros custom fees...that literally means I paid more in posting and customs then the actual value of the purchased item...sick of it honestly...

[ingmar1988]

yeah it really sucks asiak, especially for 30-40 dollar items. Because you owe only like 5-10 euro in taxes, but BAM the postal company charges 13 euro (at least in holland), to collect those 5 euro.

This is especially a problem, since you guys have many different stores, items are not released at the same time. So you cant really put everything in a big order (i actually would love, if treehouse offered a combined shipping option, so they store all the stuff you buy from them, and when you want it shipped, you pay the shipping cost, and everything goes into one big package). But thats probably not going to happen, sadly :( because that would be great for us European customers.

[chemgear]

^ It was something that I chatted with Treehouse Ryan about when I met him in person. Something like a "pile of loot" option where you could dump all your purchases into a single shipment - I'm generally not a rush for getting stuff. It was something he was open to thinking about but I'd imagine that it might be a little messy to implement.

He was kind enough to listen to the suggestion. :beer: Really nice guy btw.

[Treehouse_Ryan]

to be clear...when the duty is prepaid, is it exactly the VAT? Or are there any additional cost? (since you guys will have to process that i guess?)

Anyways, i really like this, because the worst thing with import fees is the share that the postal companies take.

ALSO I JUST CHECK, ITS NOT AVAILABLE FOR THE NETHERLANDS YET, CAN YOU TELL ME IF ITS COMING SOON? (because i would order a lot more stuff in that case!!!)

So, the shipping method will be duty pre-paid, which means you guys _shouldn't_ be charged, and we're responsible for paying that money on your behalf. So when we calculate the shipping in the store, we'll add a flat percentage on top to cover that (apparently we're also charged for a percentage of the shipping fee as well?). This will not be exactly VAT, and there will be lots of exceptions and rules we don't know about (but please tell us when you run into one so we can try to do what we can).... Basically, you'll be paying us a higher shipping fee for the option to not have to worry about having your package held hostage and pay other companies surprise fees, but we're not going to be charging you the exactly proper amount every time to zero out what we collect and what we spend. For now....

This is not because we want to gouge you guys on shipping. This is because I fought to get you guys an option before we have all the data we would need to do it exactly right. I feel like a half-step here is better than giving you only one option that is almost guaranteed to be frustrating. So when you checkout, you'll be able to see our inexact calculation ahead of time and make your own judgment call (and we'll be working behind the scenes to make the calculations ever more efficient/correct/cheaper over time). Consider this like a beta or early-access game. :) Not perfect yet, but hopefully still worth having access to in its unfinished state.

Apparently, we only added rules for the UK since that was the bulk of the complaints we received. Our shipping calculation rules are up to 2500 lines in a hellish excel spreadsheet, so our operations guy was reluctant to add in a new method for every country, but I bullied him into giving it a shot so there should be MSI (cheaper and probably with hidden fees -- aka our current method/rate) as well as MSI (duty paid with a percentage tacked on up front) "soon".

USPS priority international will cost $40 to ship a t-shirt. They don't do dimensional weight adjustments, though, so it becomes viable when you order a bunch of things, and I know they're the carrier you guys all seemed to prefer. So I'm advocating for that as a third option as well. We know the rates, so it's just math up front to make them systematic, and then some un-fun maintenance as the rates constantly change. I'm of the opinion that we just provide the options available to us and then see what shakes out, but there are valid counter-points that confusing options at checkout will cause people to just bail and you guys don't buy quite enough to keep us solvent, so we still have to worry about the regular folks....

We've also been talking to companies that specialize in this calculation (http://www.dutycalculator.com/), but we're not ready to pull that trigger yet. And we're still working on different international warehousing options.

This all sucks...why is it that the customer has to take charge of customs...why can this not be calculated by the shop and billed at the time of purchase???...I mean as stupid as we may look I think this are reckless techniques by retailer to not take responsibilities and lousy excuses as it would show the actual purchase price and therefor send the sales into the abyss!!!. i got cross screwed twice this week with the Irrational Bioshock plushy 30 Euros Fee and the Skyrim Giclee print another 30 Euros custom fees...that literally means I paid more in posting and customs then the actual value of the purchased item...sick of it honestly...

This happened two years ago or so with Canada as well. The shipping companies/customs folks just changed the way things worked and suddenly all the customers got screwed while we scrambled to figure out what our options actually are. I'm sorry that happened to you and I'd be super frustrated in your position as well.

Our problem is we don't always know what happens after the package leaves our warehouse. MSI takes up to 6 weeks to even get us a final list of fees we owe on a shipment, and that probably doesn't include any feedback about what you guys have to pay additionally since that's handled by a bunch of separate local couriers. There are a lot of different countries and most of them have their own lists of special rules for scores of different classifications of products. And then those rules change, so you have to keep up with them, as well as the rate changes from the couriers and different fee structures around them that can change every couple of weeks. On top of which, our warehouse will add (and change) their own fees and rules related to specific couriers/countries....

And that's just the intentional changes. We also run into weird glitches and bugs from time to time, like when our replacements were getting dinged by more fees. It turned out that when we passed a value of zero to the warehouse, they would instead look up the price on file instead, so that was surprising and hard to narrow down. Eventually we just did a manual check before we hand off the order that says if the value is zero, make it one dollar instead because that was easier and faster than working with them on accepting the zero dollar value.

If there was a way to pass on actual rates to you, we would. In the absence of that, we're trying very hard to keep up and keep improving, and I am really and truly sorry it's still disappointing and frustrating a lot of the time.

This is especially a problem, since you guys have many different stores, items are not released at the same time. So you cant really put everything in a big order (i actually would love, if treehouse offered a combined shipping option, so they store all the stuff you buy from them, and when you want it shipped, you pay the shipping cost, and everything goes into one big package). But thats probably not going to happen, sadly :( because that would be great for us European customers.

^ It was something that I chatted with Treehouse Ryan about when I met him in person. Something like a "pile of loot" option where you could dump all your purchases into a single shipment - I'm generally not a rush for getting stuff. It was something he was open to thinking about but I'd imagine that it might be a little messy to implement.

I've been advocating for this since chemgear brought it up to me.

The friction I've run into so far is based on accurate record keeping and royalty reporting. For one thing, combining a bunch of orders into one shipment means those original orders never actually get marked as "shipped" without a fair amount of manual overhead. And this new meta-order has all the actual shipping information, then, but there's no record of it as a single order, so it wouldn't generate an email or pass on tracking info. To say nothing of all the internal accounting that gets triggered on order fulfillment. And that's only considering multiple shipments from a single store. Combining our stores compounds all of those issues exponentially.

So, on top of that, how do we then report it back to the clients? Do we just add up the number of individual orders and use that as the denominator to calculate a percentage of shipping and chop up the final number to pass on to each company? Or by item count, or by subtotals of weight? And what about storage fees charged by the warehouse to sit on the orders? Is that tracked separately and then calculated based on days between orders and line-itemed out that way, per client, or just split down the middle again (by item? by order?)? Do we need to limit the time we can hold things because at some point the storage fees negate the combined-shipping discount? Where is that crossover point for each combination of weights/dimensions?

Then we have to figure out how to message all of this in a way that makes sense to you guys who would be willing to use it without me having to write a novella every time someone asks a question about it....

Anyway, messy is a good word for it since I'm sure there are lots of angles I'm not able to predict up front.... I'll keep working on ways that make it feasible, because I agree it's a good idea and would be super helpful. After the initial push-back, I've scaled back some and am working on us doing a pilot program for just artwork (since it's in-house and shipping an extra print or two is only the most incremental of extra costs). No progress to report yet.