"The Thing in Dead Space" giclee by Ryan Guyatt

[v1sav1s]

Originally Posted by amb6883

That is bad.. I am glad I did not order the nuka cola fallout print now. GET ROUND TUBES!!!!

Is the Fallout print still available? Can't find it on the site...

[winds]

Great... this is scaring me now.
The very same thing happened with my giclee. Shipped in a square tube and now has dents all over it. I emailed the owner and he was very nice and assured me he would sent out a replacement. However, what happens if he doesn't. Can we still file a claim after 45 days??

Also I want to add that mine didn't come with the Certificate of Authenticity either, nor a signature. This is turning into a disaster.

Who the hell sends posters/giclee's in rectangular shaped boxes?

[ingmar1988]

lol paypal is fucking useless if item not bought on ebay...

[tonybsg]

^Why ingmar?

If you pay paypal fees, you are covered, aren't you?

[ingmar1988]

if item does not fit item description, its only covered on ebay. i had this problem with ubisoft when they did not send me the CE artbook as advertised.

[tonybsg]

Oh yeah, I remember that whole mess.

[amb6883]

Originally Posted by v1sav1s

Is the Fallout print still available? Can't find it on the site...

They originally sold at Bottleneck Gallery during their glow in the dark show, but he was given 10 to sell on his etsy site. They sold out at the gallery but he still has three available on his etsy store.
http://www.etsy.com/listing/12219193...op_home_active

[SwiftDeath]

Originally Posted by ingmar1988

if item does not fit item description, its only covered on ebay. i had this problem with ubisoft when they did not send me the CE artbook as advertised.

Technically with paypal you can file a "significantly not as described" case (SNAD) but it really depends on a bunch of factors whether or not paypal will find in your favor

My experience in this is also only within the US so not sure how it would work internationally

Basically if you provide enough detail in the paypal transactions for what you're buying and can show that the item doesn't fit that description you can potentially win the case

From paypal

13.7 SNAD Definition

What is Significantly Not as Described (SNAD)?

An item is Significantly Not as Described if it is materially different than what the seller described in the item listing. Here are some examples:

• You received a completely different item. Example: You purchased a book and received a DVD or an empty box.
• The condition of the item was misrepresented. Example: The listing said "new" and the item was used.
• The item was advertised as authentic but is not authentic.
• The item is missing major parts or features which were not disclosed in the listing.
• You purchased three items from a seller but only received two.

The item was damaged during shipment.


An item is not Significantly Not as Described if it is materially similar to the seller's item listing description. Here are some examples:

• The defect in the item was correctly described by the seller.
• The item was properly described but you didn't want it after you received it.
• The item was properly described but did not meet your expectations.
• The item has minor scratches and was listed as used condition.

[lhurgoyf]

Originally Posted by Galahad

Yup, I ordered this over a month ago and that's exactly how my print arrived also, actual folds that created tiny rips in the giclee. Plus on the website it said it came with a certificate of authenticity and the artist signature. No certificate, no signature. The owner, Thomas, said he'd mail out a replacement but this will take me beyond the paypal 45 day threshold to file a claim. Anyone been here before?

I'd recommend in the future paying with a credit card via paypal (if you don't already). Often times the coverage provided by the credit card company (in my case AmEx) is more than double the amount of days that paypal will give you. Case in point a recent purchase where I gave the person 2 months to ship the item; paypal shrugged their shoulders citing the 45 day limit, called AmEx and had the money back in about 20 days. Depending on the credit card, your millage may vary.

[v1sav1s]

Originally Posted by amb6883

They originally sold at Bottleneck Gallery during their glow in the dark show, but he was given 10 to sell on his etsy site. They sold out at the gallery but he still has three available on his etsy store.
http://www.etsy.com/listing/12219193...op_home_active

Thank you!

I was actually hoping you were referring to another artist. I've seen that one before.